Lorena Uribe
Miami,FL
Summary
A highly motivated and driven bi-lingual professional who is ready to take on new challenges. With excellent communication skills, both written and oral, I connect effectively with people at all levels of an organization. My strong organizational abilities, attention to detail, and time management skills ensure that all tasks are prioritized and completed. My goal is to secure a position where I can utilize my skills to drive organizational success, enhance employee engagement, and contribute to the growth of a dynamic human resources team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Manager
City Of Sweetwater
11.2012 - 11.2023
- Full-cycle onboarding experience ensuring smooth and positive transition for different levels of employment
- Created and maintained onboarding documentation, including employee handbook
- Proficient in making informed hiring decisions during recruitment for selecting applicants, conducting interviews, and selecting candidates for hire
- Managed and updated company HRIS to ensure accurate and up-to-date employee data
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Led, supervised, guided, and trained departmental staff
- Represented the human resources department at personnel-related hearings, investigations, and meetings and provided information to assist legal defense for EEOC, employment claims, and lawsuits
- Processed unemployment claims
- Met with staff to resolve difficult situations related to performance and conflict management
- Improved operational process resulting in productivity increase in the human resources department
- Conducted confidential investigations of discrimination, harassment, and workplace violence
- Completed yearly 1094C and 1095C reports
- Completed yearly EEO-4 report
- Acted as liaison between employees and Workers Compensation insurance for on-the-job injuries
- Facilitated the entire cycle of Open Enrollment, including insurance negotiations
Internship
City Of Sweetwater
08.2012 - 11.2012
- Provided administrative support by managing high volume of incoming calls, coordinating files, and sorting mail.
- Reported to manager to receive day-to-day tasks and responsibilities.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Took detailed notes, prepared meeting rooms, and compiled paperwork to support department.
- Gained operational knowledge and supported departmental needs.
Cashier/Retail Pricing Coordinator
Ross Dress For Less
01.2012 - 07.2012
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assisted customers complete purchases, locating items, and joining reward programs.
- Restocked and organized merchandise in front lanes.
- Delivered friendly service and knowledgeable assistance.
- Worked flexible schedules and extra shifts to meet store needs.
- Collected and authorized payments for customers.
- Operated register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Madrag
05.2009 - 12.2010
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Resolved escalated customer disputes.
Retail Pricing Coordinator
Sears
04.2008 - 05.2009
- Organized store merchandise racks by size, style, and color.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins, and racks by following established planograms.
- Monitored and replenished display inventory and restructured according to available stock.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL12.2012
Associate of Arts - Business Administration
Florida National College
Miami, FL09.2008
Skills
- Recruitment and Hiring
- Administrative Skills
- Managing Multiple Tasks
- Customer Service
- Microsoft Office
- Attention to Detail
- Data Entry
- Problem-Solving
Certification
- CNP - Certified Notary Public
- Human Resources Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resources Manager
City Of Sweetwater
11.2012 - 11.2023
Internship
City Of Sweetwater
08.2012 - 11.2012
Cashier/Retail Pricing Coordinator
Ross Dress For Less
01.2012 - 07.2012
Cashier
Madrag
05.2009 - 12.2010
Retail Pricing Coordinator
Sears
04.2008 - 05.2009
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Associate of Arts - Business Administration
Florida National College