Lorena Valenzuela

● Resolve customer and providers inquiries and complaints such as, changing their physicians, pharmacy. issues, eligibility issues, assist with member being balance billed, update member’s demographics etc.

● Assist with providers regarding benefits, claims and hospital admissions.

● Specialized in assisting Health Net Appeals and Grievance department by revising member’s complaint and making sure a resolution can be done in a timely matter.

● Participate in various training and team activities to enhance skills and develop to achieve our department goals.

● Follow policy &procedures in assuring documentation is complete in a timely matter and following HIPAA rules and regulations.

● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

• Manage day-to-day operations for Office manager, Plant manager, CSR, and Supervisors
• Communicate with all office team and outside carriers for deliveries or pick-ups
• Handle phone calls and emails
• Monitored office supplies
• Composed Daily audit, maintenance, and inventory reports
• Responded to emails/faxes
• Ordered and distributed work orders
• Managed and monitored payroll
• Coordinated accounts receivable and reports
• Handled all training
• Ensure office and warehouse were up to par with compliance
• Proficient in Microsoft Office
• Scheduled appointments
• Directed phone calls
• Maintained all files, schedules, etc
• Produced Weekly/quarterly reports
• Provided friendly customer service
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Assist manager with inventory
• Worked several POS computers at once
• Dedicated and customer-oriented barista with 3 years of experience in providing exceptional service and crafting delicious beverages. Skilled in using espresso machines and maintaining a clean and organized workspace.
• Strong knowledge of different coffee brewing methods and techniques.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.