Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorena Valenzuela

Antelope,USA

Summary

To gain experience and provide growth to my knowledge and develop additional skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Symbia Logistics
02.2018 - 01.2023
  • Manage day-to-day operations for Office manager, Plant manager, CSR, and Supervisors
  • Communicate with all office team and outside carriers for deliveries or pick-ups
  • Handle phone calls and emails
  • Monitored office supplies
  • Composed Daily audit, maintenance, and inventory reports
  • Responded to emails/faxes
  • Ordered and distributed work orders
  • Managed and monitored payroll
  • Coordinated accounts receivable and reports
  • Handled all training
  • Ensure office and warehouse were up to par with compliance
  • Proficient in Microsoft Office
  • Scheduled appointments
  • Directed phone calls
  • Maintained all files, and organize schedules.
  • Produced Weekly/quarterly reports
  • Provided friendly customer service
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information

Barista

Starbucks
03.2014 - 04.2017
  • Assist manager with inventory
  • Worked several POS computers at once
  • Dedicated and customer-oriented barista with 3 years of experience in providing exceptional service and crafting delicious beverages. Skilled in using espresso machines and maintaining a clean and organized workspace.
  • Strong knowledge of different coffee brewing methods and techniques.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Some College -

American River College
Sacramento, CA
11.2024

High School Diploma -

Center High School
Antelope, CA
05.2014

Skills

  • Professional
  • Self-motivated
  • Client relations
  • Extremely organized
  • Client-focused with a Positive Attitude
  • Quick learner
  • Great communication skills
  • Customer satisfaction
  • Multi-task management
  • Team player

Timeline

Administrative Assistant

Symbia Logistics
02.2018 - 01.2023

Barista

Starbucks
03.2014 - 04.2017

High School Diploma -

Center High School

Some College -

American River College

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Lorena Valenzuela