Lorena Valerio
Commerce City,CO
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
18
18
years of professional experience
Work History
HR Recruiter
At Work Personnel
01.2022 - Current
- Coordinated office operations, ensuring efficient workflow and resource allocation.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Collaborated with leadership to design strategies for workforce development and succession planning.
- Created and managed production schedules to optimize workflow and meet production deadlines.
- Completed weekly payroll for 250 employees.
- Optimized payroll processing systems for accuracy, timeliness, and regulatory compliance.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Administered corrective action and performance counseling in accordance with company policies and procedures.
Operations Coordinator
United Site Services
05.2015 - 12.2021
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Scheduled deliveries and pickups according to customer needs.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
Telephone Operartor
Lowes
10.2014 - 05.2015
- Responsible for all online orders, preparing incoming orders and checking out customers at arrival for pickup.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication
- Assisted callers with inquiries, providing accurate information about products, services, or company policies
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Processed customer payments for timely, accurate order fulfillment
Cashier
Home Depot
09.2012 - 09.2013
- Scanned goods, collected payments and issued refunds, receipts and change.
- Processed customer returns. Responded to customer requests and directed to merchandise.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Often recognized as top cashier due to significant openings of credit card applications.
Cashier
Walmart
10.2008 - 07.2012
- Coordinated office operations, ensuring efficient workflow and resource allocation.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Collaborated with leadership to design strategies for workforce development and succession planning.
- Created and managed production schedules to optimize workflow and meet production deadlines.
- Completed weekly payroll for 250 employees.
- Optimized payroll processing systems for accuracy, timeliness, and regulatory compliance.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Administered corrective action and performance counseling in accordance with company policies and procedures.
Education
Associate of Arts - Psychology
Community College of Aurora
Aurora, CO05-2018
Skills
- Employee relations
- Payroll administration
- Staffing coordination
- New hire orientations
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Workplace safety
- Relationship building
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
HR Recruiter
At Work Personnel
01.2022 - Current
Operations Coordinator
United Site Services
05.2015 - 12.2021
Telephone Operartor
Lowes
10.2014 - 05.2015
Cashier
Home Depot
09.2012 - 09.2013
Cashier
Walmart
10.2008 - 07.2012
Associate of Arts - Psychology
Community College of Aurora