Content creating
Lorena Vazquez
Minneapolis,MN
Summary
Dynamic leader and innovative thinker, consistently excelling in positions by elevating team performance and enhancing customer engagement. Expertise in cash handling and fluency in Spanish, leading by example and resulting in notable sales growth. Skill in fostering positive customer experiences, combined with adaptable leadership style, driving success in fast-paced retail environments. Seeking employment opportunities to continue growing and applying natural hobbies of serving others in material consumer goods to serving care services industries or high demand jobs like warehouses.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
Banter by Piercing Pagoda
06.2023 - Current
- Followed cash and credit handling according to policy. Made timely cash deposits while book-keeping data.
- Prioritized inventory with weekly counts. Scanned receiving inventory shipments for store fulfillment.
- Practice, train , and lead team sales in great communication style and key points of every sale, such as ; product knowledge of gold and silver with "cz's" to certified diamonds, credit payments/application's, warranty services, etc.
- Provide clean and sanitized piercing services (certified within.), Explaining care routines to every customer for best healed piercing results. Tailored piercing service for adult guests to families with infants (2mo.+). Mentored and directed new teams with district management.
- Phone etiquette standards for customer service concerns and piercing appointments.
- Upseller and promoted jewelry/piercing add-ons & credit options to loyal and new clients
- Maintained clean area and neat jewelry displays
- Consistant and supportive communication across district board for success for individual team and district (achiveving goal monthly revenue, reviews from clients, sale plans, etc).
Retail Sales Cashier
Menards Inc. - Home Improvement
08.2022 - 09.2023
- Engaged with customers showing attentivness and awareness to guests needs. Provided knowledgeable support to promote sales and client understandment, building loyalty with reglar and new customers.
- Maintained clean, orderly and well-stocked register area/ assigned department area
- Worked closely with front-end staff to assist customers. Strived for clear and active communication for further assistance for steady frontline progress.
- Trained new team members in cash register operation, stock procedures and customer services.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts. Verifying identifying records for credit approve and/or rental service compmnay provided for guests purchasing bigger product.
- Counted cash at end of shift and prepared bank deposits. Verfiying greater valued currency bills for credency. Cash handling effective currency.
Store Sales Manager
Inspiration Co.
04.2021 - 05.2022
- Developed sales plans for monthly, weekly and daily preformances. Goals for preformance elavation and promotions (Black Friday, Back to School, etc.). Strategies and objectives to achieve team goals and revenue objectives.
- Tracked stores prefromances in record logs for further prepurations by location district mangement.
- Lead store sales team providing knowledgable tools from brand policy and employment experiences for certain success, as sales associates with competitive pay. Individuality is highly favored and centered for brands culture of 'Inspiration Co' , also known as 'Inspire Me Bracelets.' Coached current and new sales team on better communication styles for product knowledge, promotions, and deals.
- Developed bi-weekly schedules based on team availability.
- Welcomed shoppers instantly interacting with assitance for friendly service. Active on sales floor presenting product knowledge in variety, sale deals , and promotions.
- Cash and credit handling, daily open/close register count, and change/deposit records.
- Yearly and monthly store inventory count. Restocked supply orders and product shipments.
- Conditioned frontline and surrounding displays of store according to season, sales promoations, etc.
Hostess
Buffalo Wild Wings
02.2021 - 07.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phones promptly to record and confirm reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Explained QR code scanning for electronic menu access.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Hostess
Cocina del barrio
08.2020 - 12.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Sales Associate
Van Huesen
05.2020 - 11.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Associate
Gap
04.2018 - 05.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Obtained signatures for financial documents and internal and external invoices.
Sales Associate
Sierra Trading Post
07.2018 - 02.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Used technology resources to assist customers in locating and selecting items.
Crew Team Member
Auntie Anne's Pretzels
07.2017 - 02.2018
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Assisted management with inventory control and stock ordering.
Education
High School Diploma -
Kennedy Senior High School
Bloomington, MN06.2020
Skills
- Fluent Reading and Writing in Spanish
- Innovative Design Thinking
- Optimistic Team Leader
- Cash handling; register (opening/closing), revenue depsosits
- Customer hospitality in retail & resturant hospitaltiy standards
- Professional Phone Etiquette
- Time Allocation Management
- Adaptable Collaborator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Fashion/beauty
Health
Dining
Host
Timeline
Assistant Sales Manager
Banter by Piercing Pagoda
06.2023 - Current
Retail Sales Cashier
Menards Inc. - Home Improvement
08.2022 - 09.2023
Store Sales Manager
Inspiration Co.
04.2021 - 05.2022
Hostess
Buffalo Wild Wings
02.2021 - 07.2021
Hostess
Cocina del barrio
08.2020 - 12.2020
Sales Associate
Van Huesen
05.2020 - 11.2020
Sales Associate
Sierra Trading Post
07.2018 - 02.2019
Sales Associate
Gap
04.2018 - 05.2019
Crew Team Member
Auntie Anne's Pretzels
07.2017 - 02.2018
High School Diploma -
Kennedy Senior High School
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