Lorena Vega
Dallas,GA
Summary
Enthusiastic Patient Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Atlanta West Dermatology
12.2023 - Current
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Referral Coordinator
Alliance Spine And Pain Centers
08.2023 - 12.2023
- Assisted in the development of referral processes and procedures
- Maintained accurate records of all referrals, including contact information and follow-up activities
- Provided feedback on relevant referral trends, issues, and best practices
- Identified potential risks associated with particular types of referrals
- Scheduled patients according to availability, urgency and insurance authorization guidelines
- Monitored patient progress throughout the referral process
- Established strong work network by building professional relationships with physicians and fellow employees
- Completed insurance verifications and claim forms for patient intake and processing
- Processed patient intake information and updated medical records prior to treatment.
Lead Front Desk Coordinator
Metroderm P.C
05.2021 - 08.2023
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Enforced company policies and procedures to strengthen operational standards across departments
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Assisted with placement of orders, refunds, or exchanges
- Opened customer store credit cards
- Provided a positive customer experience
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate
Academy Sports And Outdoors
03.2017 - 03.2021
- Assisted with placement of orders, refunds, or exchanges
- Opened customer store credit cards
- Provided a positive customer experience
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products.
Cashier
711 Gas Station
01.2020 - 03.2020
- Operated cash register to record all transactions accurately and efficiently
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Production Worker
Goodwill
01.2018 - 01.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Prepared items for distribution
- Checked the quality of the products before placing on to the floor
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
Certificate - Business Administration
Hawaii Job Corps
Honolulu, HI04.2021
High School Diploma -
Penn Foster Career School
Waimanalo, HI12.2019
Skills
- Sales
- Product Knowledge
- Customer Complaint Resolution
- Quality Management
- Shipping and Receiving
- Inbound and Outbound Calling
- Customer Service
- Insurance Verification
- Microsoft Office
- Data entry
- Handling payments
- Appointment scheduling
- HIPAA guidelines
- Referral verification
Timeline
Patient Coordinator
Atlanta West Dermatology
12.2023 - Current
Referral Coordinator
Alliance Spine And Pain Centers
08.2023 - 12.2023
Lead Front Desk Coordinator
Metroderm P.C
05.2021 - 08.2023
Cashier
711 Gas Station
01.2020 - 03.2020
Production Worker
Goodwill
01.2018 - 01.2019
Customer Service Associate
Academy Sports And Outdoors
03.2017 - 03.2021
Certificate - Business Administration
Hawaii Job Corps
High School Diploma -
Penn Foster Career School
Similar Profiles
Felicia C ThimasFelicia C Thimas
Medical Assistant at Atlanta Center of DermatologyMedical Assistant at Atlanta Center of Dermatology
XANTHE SMITHXANTHE SMITH
Medical Assistant at North Atlanta DermatologyMedical Assistant at North Atlanta Dermatology
Farrah TreadwellFarrah Treadwell
Surgical Coordinator at Dermatology Associates of AtlantaSurgical Coordinator at Dermatology Associates of Atlanta