Lorena Vega
Dallas,GA
Summary
Enthusiastic Patient Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Atlanta West Dermatology
2023.12 - Current
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Referral Coordinator
Alliance Spine And Pain Centers
2023.08 - 2023.12
- Assisted in the development of referral processes and procedures
- Maintained accurate records of all referrals, including contact information and follow-up activities
- Provided feedback on relevant referral trends, issues, and best practices
- Identified potential risks associated with particular types of referrals
- Scheduled patients according to availability, urgency and insurance authorization guidelines
- Monitored patient progress throughout the referral process
- Established strong work network by building professional relationships with physicians and fellow employees
- Completed insurance verifications and claim forms for patient intake and processing
- Processed patient intake information and updated medical records prior to treatment.
Lead Front Desk Coordinator
Metroderm P.C
2021.05 - 2023.08
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Enforced company policies and procedures to strengthen operational standards across departments
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Assisted with placement of orders, refunds, or exchanges
- Opened customer store credit cards
- Provided a positive customer experience
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate
Academy Sports And Outdoors
2017.03 - 2021.03
- Assisted with placement of orders, refunds, or exchanges
- Opened customer store credit cards
- Provided a positive customer experience
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products.
Cashier
711 Gas Station
2020.01 - 2020.03
- Operated cash register to record all transactions accurately and efficiently
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Production Worker
Goodwill
2018.01 - 2019.01
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Prepared items for distribution
- Checked the quality of the products before placing on to the floor
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
Certificate - Business Administration
Hawaii Job Corps
Honolulu, HI04.2021
High School Diploma -
Penn Foster Career School
Waimanalo, HI12.2019
Skills
- Sales
- Product Knowledge
- Customer Complaint Resolution
- Quality Management
- Shipping and Receiving
- Inbound and Outbound Calling
- Customer Service
- Insurance Verification
- Microsoft Office
- Data entry
- Handling payments
- Appointment scheduling
- HIPAA guidelines
- Referral verification
Timeline
Patient Coordinator
Atlanta West Dermatology
2023.12 - Current
Referral Coordinator
Alliance Spine And Pain Centers
2023.08 - 2023.12
Lead Front Desk Coordinator
Metroderm P.C
2021.05 - 2023.08
Cashier
711 Gas Station
2020.01 - 2020.03
Production Worker
Goodwill
2018.01 - 2019.01
Customer Service Associate
Academy Sports And Outdoors
2017.03 - 2021.03
Certificate - Business Administration
Hawaii Job Corps
High School Diploma -
Penn Foster Career School
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