Currently a Lead and Trainer. A team leader and independent worker, able to multi-task and problem-solve. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Has received many Recognize Now! accolades from both guests and peers. Fluent in both English and Spanish. Selected to be a Carts Trainer a new area role in Fantasyland Vending in 2024.
Working with fellow Leads and Cast Members to offer extraordinary guest experience utilizing The 5 Keys, our Service Model, and Disney Values. Support cast members in maintaining Food and Beverage to Disney standards.
Responsible for providing daily support and training to front line cast members and new hires to provide guests with a seamless and enjoyable experience.
Providing food and beverage offerings to Guests at the various Food Carts throughout Fantasyland, interacting with guests by sharing information, answering questions, and providing exceptional Guest Service.
Proficient in MS Word, Excel, PowerPoint, Outlook, QuickBooks, Tax research programs. Experience in online time and attendance systems and custom IT applications.