Lorena Vera
Sunrise,FL
Summary
Upcoming nursing graduate with exceptional educational credentials, Certified Nurse Assistant, and extensive hands-on patient care experience. Demonstrated ability to provide excellent customer service for over 12 years. Attentive and focused healthcare professional with 340 clinical hours in hospital environments. Skilled in quickly establishing rapport with patients and families, proficient in patient care, assessments, medication administration, and health education. Possesses fundamental knowledge of medical terminology, healthcare policies, and patient care values. Aspiring to leverage ongoing nursing education and experience to secure a nursing externship or nursing assistant opportunity in dynamic healthcare settings.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Area Agency on Aging of Broward County
04.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
Senior Banker
BANK OF AMERICA CORPORATION
03.2020 - 12.2023
- Responsible for serving as the first point of contact for financial center clients
- Helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists
- Deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care
- Proactively connecting with clients through outbound calls and conducting consistent follow-up routines
- Assists, educates, and trains clients on conducting simple transactions through self-service technologies
- Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
District Manager
T-MOBILE - TCC WIRELESS
11.2013 - 03.2020
- Supervised various locations, enforcing high-quality standards of operation.
- Successfully managed seven T-Mobile locations with over 30 employees in the North Central region.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Interviewed, hired, trained, and developed a strong team to achieve the company’s goals and exceed sales objectives at both market and organization levels.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Focused on daily store operations such as Opening, Closing, Cash Handling, Inventory Management, ensuring execution of the company standards to achieve constant revenue growth and exceptional consumer experience.
- Surpassed district goals by developing stores managers and personnel, implementing plans that optimized sales, customer service and profitability.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Built relationships with customers and community to establish long-term business growth.
Education
Associate of Science - Nursing
Broward College
Davie, FL08.2025
Certified Nurse Assistant
Broward College
Davie, FL06.2024
Associate of Arts -
Broward College
Fort Lauderdale, FL12.2022
Skills
- Patient Care
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Bathing Assistance
- Dressing assistance
- Mobility support
- Client documentation
- Behavioral support
- Home Safety Assessments
- ADL support
- Interpersonal Communication
- Ambulation Assistance
- Elder Care
- Emotional Support and Companionship
- Daily Charting
- HIPAA Compliance
- Certified Nursing Assistant
- Spanish Fluency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Basic Life Support
- Excellent Communication
- Empathy and Compassionate Care
- CPR Certification
- CNA Certification
- Patient-focused care
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Calm Under Stress
- Heavy Lifting
- Patient Care Quality
- Patient relationship building
- Patient Assessments
- Electronic Charting
- Documenting behaviors
- Patient Positioning
- Oral Hygiene
- Bedsore Prevention
- Professionalism
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Home Health Aide
Area Agency on Aging of Broward County
04.2024 - Current
Senior Banker
BANK OF AMERICA CORPORATION
03.2020 - 12.2023
District Manager
T-MOBILE - TCC WIRELESS
11.2013 - 03.2020
Associate of Science - Nursing
Broward College
Certified Nurse Assistant
Broward College
Associate of Arts -
Broward College
Similar Profiles
Tamara CortijoTamara Cortijo
Companion Caregiver at Area Agency On Aging Of Broward CountyCompanion Caregiver at Area Agency On Aging Of Broward County
Rosario MéndezRosario Méndez
Chief Financial Officer at Area Agency On Aging Of Broward CountyChief Financial Officer at Area Agency On Aging Of Broward County
Robert HaightRobert Haight
Facilities Maintenance Technician and Management at Clearfield County Area Agency On AgingFacilities Maintenance Technician and Management at Clearfield County Area Agency On Aging