Lorena Villafuerte
Fordoche,LA
Overview
11
11
years of professional experience
Work History
Sales Consultant
New Roads Motor Company
12.2023 - Current
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
Medical Assistant/Front Desk Receptionist
Bone and Joint Clinic of Baton Rouge
08.2017 - 03.2022
- Schedule follow up and new patient appointments, MRI, injection procedures, and surgeries.
- Copay Payments
- Insurance pre certification for MRI, and CT scans.
- Prepare rooms.
- Escort patients to room.
- Filling.
- Answer phone.
- Fax referrals.
- Fax orders.
- Obtained patient vitals.
- Check in patients, scan insurance, and ID
- Verify insurance information.
- Entered new patient information data.
- Processed medication refill requests.
Switchboard Operator
Bone and Joint Clinic of Baton Rouge, LA
11.2016 - 08.2017
- 1 Answered phone calls and directed calls to correct department or physician.2 Prepared physician's patient charts
Receptionist
Alma Plantation, LLC
04.2013 - 03.2016
- Greet all visitors
- Answered phone calls and directed calls to correct department
- Translate letters/ memos to Spanish
- Faxed, made copies, filed document, and scanned documents.
- Sort mail, opened and stamped companies mail.
- Scheduled package pickups, signed for all incoming packages and deliver to correct department or person.
- Made employees ID batches.
- Gave directions to new visitors via phone.
Education
Livonia High School
Livonia, LA05.2011
Skills
- Microsoft office (3 years)
- Receptionist (3 years)
- Patient Care (4 years)
- Vital Signs (2 years)
- Front Desk (2 years)
- Multi-line Phone Systems (4 years)
- Microsoft Word
- Insurance Verification (2 years)
- Medical Scheduling (3 years)
- Medical Receptionist (2 years)
- Epic (1 year)
- Phone Etiquette (8 years)
- ICD-10 (4 years)
- Medical Records (2 years)
Additional Information
I am a responsible, dependable and always willing to learn person, I adapt to work environments quick and always willing to help other employees and client's. I am bilingual.
Timeline
Sales Consultant
New Roads Motor Company
12.2023 - Current
Medical Assistant/Front Desk Receptionist
Bone and Joint Clinic of Baton Rouge
08.2017 - 03.2022
Switchboard Operator
Bone and Joint Clinic of Baton Rouge, LA
11.2016 - 08.2017
Receptionist
Alma Plantation, LLC
04.2013 - 03.2016
Livonia High School