Lorena Villares

• Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
• Assisted customers in opening accounts, providing information on products and services.
• Managed cash drawer operations, balancing transactions at the end of each shift.
• Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
• Maintained knowledge of bank policies and procedures to deliver accurate information to clients.
• Collaborated with team members to improve workflow and streamline service delivery.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained merchandise presentation standards to ensure an organized store environment.
• Processed transactions accurately using point-of-sale systems for efficient checkout.
• Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
• Resolved customer complaints effectively, ensuring positive outcomes and repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

Justice Sales Associate helped tween customers, handle transactions, restock and create a fun, stylish store environment.

• Customer Engagement: Assist tween shoppers,offer product recommendations and create a welcoming atmosphere.

• Merchandising: Set up displays ,restock shelves , and maintain store appearance.

•Teamwork:Collaborate with managers and other associates to meet sales goals .