Lorena Zacherl
Valencia,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Life Insurance Agent
Globe Life- American Income Divison
2024.02 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Practicing professional time management making over 200 calls per day.
Merchandise Stocker
Aldi
2023.02 - 2023.09
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Supported loss prevention efforts, monitoring store areas for possible theft incidents while performing daily tasks.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
Server
Applebees
2022.01 - 2022.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BBA - Business And Managerial Economics
Penn State University
University Park, PA - Remote 2021.08 - 2025.05
High School Diploma -
Rocky Grove High School
Franklin, PA06.2021
Skills
- Lead prospecting
- Team training and development
- Client Retention
- Client Relationship Management
- Customer Engagement
- Client Relations
Timeline
Life Insurance Agent
Globe Life- American Income Divison
2024.02 - Current
Merchandise Stocker
Aldi
2023.02 - 2023.09
Server
Applebees
2022.01 - 2022.05
BBA - Business And Managerial Economics
Penn State University
2021.08 - 2025.05
High School Diploma -
Rocky Grove High School
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