Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Lorena Zambrano

Bluffton,SC

Summary

I am a professional with extensive experience in customer service, sales, and operations management. I excel at building relationships, understanding customer needs, and delivering personalized solutions to drive satisfaction and loyalty. My background includes handling sensitive information, managing invoices and payroll, and effectively communicating with stakeholders, which has strengthened my organizational and attention-to-detail skills.

In my sales experience, I consistently achieved targets by implementing effective strategies, promoting brands, and engaging customers through event marketing. I am skilled in negotiation, goal setting, and problem-solving, which are essential for closing deals and exceeding expectations. With my ability to adapt to fast-paced environments and my dedication to providing exceptional service, I am well-prepared to excel in the car sales industry.

Overview

13
13
years of professional experience

Work History

Cleaning Supervisor

LTS Services, LLC
08.2023 - Current
  • Maintained a 98% customer satisfaction rate, consistently exceeding client expectations for cleanliness and facility upkeep.
  • Improved cleaning efficiency by 20% through the implementation of streamlined workflows and effective delegation of tasks.
  • Managed inventory and ordered cleaning supplies, reducing costs by 10% by negotiating with suppliers for bulk discounts and efficient usage of materials.
  • Conducted regular inspections of facilities, identifying areas for improvement and ensuring compliance with health and safety regulations. This resulted in zero compliance issues during quarterly inspections.
  • Demonstrated strong leadership and conflict resolution skills, fostering a positive team.

Salesperson

Palmetto Pops, LLC
11.2016 - 03.2021
  • Increased sales by 25% within the first six months by implementing targeted sales strategies and fostering strong customer relationships.
  • Consistently met and exceeded sales goals, achieving 120% of monthly sales targets on average through effective negotiation and closing techniques.
  • Played a key role in event marketing, organizing and executing 5+ promotional events that boosted brand visibility and resulted in a 15% increase in overall sales during the event periods.
  • Promoted new products and services through effective in-store displays and direct customer interactions, increasing brand awareness and customer loyalty by 30%.
  • Utilized strong communication skills to build rapport with customers and address any concerns, resulting in a 95% customer satisfaction rate and positive feedback.
  • Demonstrated adaptability and resilience in a fast-paced, high-pressure environment, continuously adjusting sales strategies based on customer needs and market trends.

Administrator

Almacén Mundo Nuevo, C.A
06.2012 - 06.2014
  • Managed and processed 100+ invoices per month, ensuring accuracy and timely payment for goods and services provided.
  • Reconciled financial accounts and prepared monthly financial reports, identifying discrepancies and implementing corrective actions that improved accuracy by 15%.
  • Coordinated payroll for a team of 60 employees, ensuring timely and accurate disbursements while adhering to all legal requirements and maintaining a 100% compliance rate.
  • Managed sensitive customer and vendor information, ensuring confidentiality and data security in line with industry standards.
  • Communicated with internal and external stakeholders, including suppliers and service providers, to resolve invoicing discrepancies and streamline payment processes, resulting in a 20% reduction in payment delays.
  • Oversaw budgeting and cost control, identifying areas to reduce expenses, leading to a 10% decrease in operational costs for the company.
  • Provided exceptional customer service by responding to inquiries, resolving issues promptly, and maintaining positive relationships with vendors and clients.
  • Ensured adherence to financial regulations and company policies, contributing to a 25% improvement in internal audit results.
  • Worked closely with senior management to prepare financial forecasts, aiding in strategic decision-making and financial planning

Education

Bachelor Of Science In Accounting -

Universidad De Los Andes
Trujillo, Venezuela

Skills

  • Customer Service Excellence
  • Sales Strategies
  • Negotiation Skills
  • Communication (English and Spanish)
  • Problem-Solving
  • Event Marketing and Promotion
  • Time Management
  • Detail-Oriented
  • Team Leadership
  • Adaptability
  • Sales Goal Achievement

References

Warren Bohler

Industrial Sales Engineer

Santa Rosa Beach, Florida

850-904-6231


Israel Mora

Pastor/Youth Director

7404 Meadow Lake Dr. Yukon

203 4446560


Eve Mora

Teacher

7404 Meadow Lake Dr. Yukon

203 2321403


Nancy Rodriguez

Teacher

(720) 4857789

Languages

Spanish
English

Timeline

Cleaning Supervisor

LTS Services, LLC
08.2023 - Current

Salesperson

Palmetto Pops, LLC
11.2016 - 03.2021

Administrator

Almacén Mundo Nuevo, C.A
06.2012 - 06.2014

Bachelor Of Science In Accounting -

Universidad De Los Andes

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Lorena Zambrano