Lorena Aracely De La Cruz
El Paso,Texas
Summary
To obtain a position where I can use my strong organizational skills, educational background, and gain an appropriate level of professionalism within the work force. I can provide excellent and friendly costumer service. Skilled at problem solving and conflict resolution. Strong at communicating and written skills. Able to help encourage teamwork and to work independently.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
08.2022 - 10.2023
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dispatcher Office Assistant
Ivan’s Site Services
04.2021 - 08.2022
- Tracked all changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Sales Associate
Oasis Tires & Wheels
12.2017 - 04.2020
- Conducted efficient utilization of space by improving mechanical equipment, ensuring quality, budgetary targets, and environmental objectives are met.
- Motivating, organizing, and coordinated teamwork within the workforce to ensure productivity targets are met or exceeded.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Bachelor of Science - Geology
University of Texas
El Paso, TX05.2025
Associate of Applied Science - Geology
El Paso Community College
El Paso, TX12.2019
Associate of Arts -
El Paso Community College
El Paso, TX05.2014
Skills
- POS systems operations
- Stock management
- Records management
- Customer relations
- Business Development
- Sales strategies
- Records maintenance
- Billing
- Customer Service
- Merchandising
- Schedule management
- Supervising and training
Timeline
Customer Service Representative
Fred Loya Insurance
08.2022 - 10.2023
Dispatcher Office Assistant
Ivan’s Site Services
04.2021 - 08.2022
Sales Associate
Oasis Tires & Wheels
12.2017 - 04.2020
Bachelor of Science - Geology
University of Texas
Associate of Applied Science - Geology
El Paso Community College
Associate of Arts -
El Paso Community College
Similar Profiles
Areli GonzalezAreli Gonzalez
Assistant Manager at Fred Loya InsuranceAssistant Manager at Fred Loya Insurance
Leticia Alvarado-HernandezLeticia Alvarado-Hernandez
Insurance Agent at Fred Loya InsuranceInsurance Agent at Fred Loya Insurance
Skye A. McCullochSkye A. McCulloch
Attorney at Fred Loya Insurance CompanyAttorney at Fred Loya Insurance Company
Virginia VerdugoVirginia Verdugo
Customer Sales Representative at Fred Loya InsuranceCustomer Sales Representative at Fred Loya Insurance
Roque OrozcoRoque Orozco
Director of Bands at Don Haskins PK-8th SchoolDirector of Bands at Don Haskins PK-8th School