Lorena Briana Rodriguez
Hawthorne,CA
Summary
Dynamic professional with a proven track record in exceptional customer service and problem-solving, honed across roles at Home Depot and beyond. Excelled in fast-paced environments, leveraging excellent communication and teamwork skills to enhance customer satisfaction and operational efficiency. Demonstrated adaptability and a keen ability to multitask, significantly contributing to workplace productivity and positive outcomes.
Overview
8
8
years of professional experience
Work History
Sales Associate
Home Depot
02.2023 - 12.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Casino Banker
Faros Unlimited
11.2021 - 01.2023
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Supported overall financial stability of the casino by accurately preparing end-of-shift reports, balancing currency inventories, and submitting required documentation to accounting departments on time.
Key Holder Leader
Hit Mobile
01.2019 - 12.2021
- Oversaw daily opening and closing procedures, verifying accurate cash handling and secure storage of valuable items.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Clerk
Credit Saint
01.2016 - 08.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided quality clerical support through data entry, document management, email correspondence.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Culver City High School
Culver City06-2017
Skills
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Excellent communication skills
Timeline
Sales Associate
Home Depot
02.2023 - 12.2023
Casino Banker
Faros Unlimited
11.2021 - 01.2023
Key Holder Leader
Hit Mobile
01.2019 - 12.2021
Clerk
Credit Saint
01.2016 - 08.2018
High School Diploma -
Culver City High School
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