Lorena Lily Ordaz
Pontiac
Summary
Dynamic Administrative Specialist with over 20 years of clerical expertise at Total Education Solutions. Proven track record in enhancing office efficiency through streamlined workflows and effective time management. Skilled in customer relations and proficient in data management, ensuring accurate documentation and improved communication across teams.
Overview
10
10
years of professional experience
Work History
Administrative Specialist
Total Education Solutions
08.2021 - 10.2025
- Coordinated administrative tasks to enhance office efficiency and support educational programs.
- Managed scheduling, ensuring optimal use of resources and timely communication across teams.
- Developed and maintained filing systems to improve document retrieval and data management processes.
- Implemented process improvements that streamlined workflows and minimized administrative delays.
- Inputted client information into company systems, recordkeeping for all programs and outreach attempts to families
- Communication with clients and staff members in regards to potential opportunities, new members and general company information
- Timekeeping of all staff members, managing shift information and verifying employee punches
Front Desk Receptionist
Castellana Imigration Law
07.2018 - 07.2020
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Coordinated communication between clients and legal staff, enhancing service delivery efficiency.
- Maintained accurate client records using case management software, improving data accessibility for the team.
- Streamlined office procedures to enhance workflow, resulting in reduced wait times for clients.
- Actively resolved client inquiries and concerns, promoting positive relationships with diverse clientele.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered all incoming calls
Medical Records Clerk
Troy Internal Medicine
03.2016 - 07.2018
- Managed electronic health records system to ensure accuracy and accessibility of patient information.
- Coordinated patient file organization, enhancing retrieval efficiency for clinical staff.
- Implemented data entry procedures that improved documentation consistency across medical records.
- Conducted regular audits of records to identify discrepancies and maintain compliance with regulations.
- Communication with doctors and patients in regards to medical records, through fax, phone and emails
- Performed all office duties, including mail sorting, inbound/outbound faxes
Education
Clerical/Bookkeeping Certification -
Laredo Community College
Laredo, TX06-1990
Skills
- Customer relations
- Proofreading
- Excellent Verbal communication
- Spreadsheet creation
- Proficient in clerical work 20 years
- Time Management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Specialist
Total Education Solutions
08.2021 - 10.2025
Front Desk Receptionist
Castellana Imigration Law
07.2018 - 07.2020
Medical Records Clerk
Troy Internal Medicine
03.2016 - 07.2018
Clerical/Bookkeeping Certification -
Laredo Community College