Work History
Overview
Summary
Work Availability
Education
Quote
Skills
Timeline
Generic

Lorena Marisol Guzman

Delano,CA

Work History

Dairy Farm Worker/Cow Milker

4K DAIRY FAMILY PARTNERSHIP
PIXLEY, CA
12.2021 - 05.2023
  • Performed milking procedures and helped animals stay calm to promote maximum milk production.
  • Examined animals to detect illness, injury or disease.
  • Milked 2,000 to 3,000 cows per shift on a time constrict schedule.
  • Sanitized and cleaned the pipeline and changed filters daily.
  • Wiped, stimulated, and disinfected teats to attach the units within a 5 to 10 minute period.

Senior Debt Consultant

RESCUE ONE FINANCIAL/SETTLE IT FINANCIAL
IRVINE, CA
11.2016 - 12.2020
  • Provided one on one telephone inbound/outbound calls to perform counseling sessions with potential clients, Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Explicated features of service to new clients; Motivated clients to take the action necessary to resolve their financial situation.
  • Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
  • Developed and expanded financial planning relationships with customers through loyal and dedicated service.
  • Exceeded monthly performance goals

Senior Financial Advisor

CENTERDON GROUP
SANTA ANA, CA
01.2016 - 09.2016
  • Responded to more than 100 telephone calls per day, setting up appointments, answering questions and collecting information about specific concerns.
  • Explained legal based features of service to new and existing clients and scheduled signing with a notary.
  • Addressed concerns delicately to clients who had reservations initially focusing on their hardship to build rapport.
  • Developed a financial plan with specific spending and budget to assist clients in meeting financial goals while building relationships through loyal and dedicated service.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Exceeded monthly performance goals.

CUSTOMER SERVICE/Call Center Representative Specialist

Corinthian Colleges
Santa Ana, CA
06.2013 - 04.2015
  • Maintained heavy flow of inbound/outbound calls providing highest level of professionalism and knowledgeable service to every potential new student.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Motivated and encouraged potential student so take the next step to further their education.
  • Scheduled appointments for campus visits.
  • Met and maintained department performance metrics and adapted quickly to changing environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained strong call control and quickly worked through scripts to address problems.

Overview

10
10
years of professional experience

Summary

Dedicated job seeker performance driven with a proven track record of effectively addressing company needs through consistent and well organized practices. Adept at thriving under pressure and successfully adapting to new situations and challenges while actively contributing to the enhancement of the organizational brand.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Education

Certification - Computer Literacy/Typing Skills

West Valley Occupational Center
Woodland Hills, CA

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Skills

  • Financial Account Reviewing
  • Debt Consolidation Planning
  • Customer Service
  • Strong Work Ethic
  • Fluent in Spanish
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • De-escalation Techniques
  • Customer Retention Strategies
  • Data Entry
  • Call Documentation
  • Inbound and Outbound Calling

Timeline

Dairy Farm Worker/Cow Milker

4K DAIRY FAMILY PARTNERSHIP
12.2021 - 05.2023

Senior Debt Consultant

RESCUE ONE FINANCIAL/SETTLE IT FINANCIAL
11.2016 - 12.2020

Senior Financial Advisor

CENTERDON GROUP
01.2016 - 09.2016

CUSTOMER SERVICE/Call Center Representative Specialist

Corinthian Colleges
06.2013 - 04.2015

Certification - Computer Literacy/Typing Skills

West Valley Occupational Center

Similar Profiles

CREATE PROFILE
Lorena Marisol Guzman