Lorena Nicole Guime
Kingston
Summary
Bilingual professional (Spanish and English), effective, efficient, and a fast learner with strong adaptability to different environments and challenges. Experienced in administrative tasks, customer service, and case management support. Highly organized, detail-oriented, and committed to providing high-quality service to vulnerable and diverse communities.
Overview
14
14
years of professional experience
Work History
Social Worker
Banco Del Pacifico
04.2015 - 03.2023
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Customer Service Representative
Banco Del Pacifico
03.2009 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Marketing Management
Universidad Santa Maria
Valparaiso, Chile01-2016
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Social Worker
Banco Del Pacifico
04.2015 - 03.2023
Customer Service Representative
Banco Del Pacifico
03.2009 - 04.2015
Bachelor of Science - Marketing Management
Universidad Santa Maria
Similar Profiles
DIGNA MARCELA CUARAN MARINDIGNA MARCELA CUARAN MARIN
ABOGADA REVISORA EN COACTIVAS at BANCO DEL PACIFICOABOGADA REVISORA EN COACTIVAS at BANCO DEL PACIFICO
Hellen OrtegaHellen Ortega
Debt Collection Specialist at Banco Del PacificoDebt Collection Specialist at Banco Del Pacifico
Alison RiveraAlison Rivera
Cashier at Banco del PacificoCashier at Banco del Pacifico
Rylee DouglasRylee Douglas
Food Stand Attendant at Salt of the Earth Farm StandFood Stand Attendant at Salt of the Earth Farm Stand
Christopher GallowayChristopher Galloway
Founder/CEO at Restore Debt Collection ServicesFounder/CEO at Restore Debt Collection Services