Lorenda DiGiacomo
Longmont,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Revenue Recovery Supervisor
United Parcel Service, UPS
07.2021 - Current
- Apply strong leadership talents and daily problem-solving skills to maintain team efficiency and workflow for over 2,000 irregular packages.
- Provide training to all auditors and safety education while maintaining a top performing teams.
- Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluate employee performance and provide coaching and training to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
Artist Manager
Milo Matthews
07.2016 - 05.2021
- Supported artist goals with corresponding action plans and timelines.
- Leveraged networks to identify and generate opportunities to increase exposure and revenue for clients.
- Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.
- Organized and attended industry events for talent and client promotion.
- Confirmed smooth operations between clients and talent by acting as liaison and maintaining a positive relationship.
- Negotiated with managers, promoters and officials regarding client contractual rights and obligations.
- Fostered relationships with industry professionals for future connections.
- Developed and sustained extensive database of contacts, helping future clients with networking.
Executive Administrative Assistant
Lowe, Fell & Skogg, LLC
05.2008 - 01.2018
- Handled scheduling for senior partner's calendars and prepared meeting agenda and materials.
- Responded to thousands of emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for all of our firm.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated and maintained confidential databases and records.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior partners.
- Provide Event Planning and Design for firm events.
Lead Flight Attendant
Continental Airlines
06.1987 - 08.1994
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Used excellent customer service skills in addressing passengers' needs.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Some College (No Degree) - Communications
Colorado Christian University
Denver, COMassage Therapy License - Massage Therapy
Aveda Institute Denver
Denver, CO10.2021
Skills
- Creative
- Customer Service Oriented
- Attention to Detail
- Marketing Media
- Information Confidentiality
- Quality Control
- Executive Administrative Support
- Proofreading
Timeline
Revenue Recovery Supervisor
United Parcel Service, UPS
07.2021 - Current
Artist Manager
Milo Matthews
07.2016 - 05.2021
Executive Administrative Assistant
Lowe, Fell & Skogg, LLC
05.2008 - 01.2018
Lead Flight Attendant
Continental Airlines
06.1987 - 08.1994
Some College (No Degree) - Communications
Colorado Christian University
Massage Therapy License - Massage Therapy
Aveda Institute Denver