Hi, I’m
Lorenda Hart
Jacksonville,FL
Summary
Highly motivated Technical Application Analyst with expertise in Cloud-based HCM solutions in Time and Attendance, Payroll services, HR/ Benefits, and Talent Management suite of products and services.
Overview
18
years of professional experience
Work History
ADPJacksonville, FL
Technical Application Analyst II
09.2006 - 03.2024
Job overview
- Aided internal ADP associates with problem incident review and issue diagnosis in the Workforce Management environment for platforms including Enterprise ETime, ADP Vantage HCM, and Workforce Now software.
- Ensured timely submission of request for enhancement post-release testing to ADP's product development teams, informing them about any potential impact on UI/UX usability.
- Managed access control permissions and resource groups for SMS-Netsecure (Portal) to ensure optimal security for internal/external portal services were configured for client use based on the product or service offered.
- Effectively troubleshoot issues related to payroll processing errors, onboarding, and workflow administration (HR) and document cloud configuration setup.
- Validated client Test (Train) and Production (Prep) environments were optimized and readily available to assist additional Implementation teams during go-live
- Collaborated with product development regarding new feature functionality, and enhancements related to ADP software
- Familiarity with reading SQL Language, and ability to review underlying application code based on business technical requirements
ADP
ADP Vantage Senior HCM Consultant
Job overview
- Provided software/technical support to ADP Vantage HCM clients, with a focus on Time and Attendance administration, coordinated efforts with additional supporting teams as it relates to configuration, and maintenance integrating additional add-on features/enhancements as identified by external clients from an HR and payroll perspective
- Utilized Data Integration skillset to resolve issues related to HR data loads, payroll processing, and Cost Center (GL) data, as necessary for client reporting
- Assisted both Union/Non-Unionized clients with accrual policies, and leave management policies i.e
- Sick Leave, FMLA, and maintaining compliance requirements based on the corporation policies as applicable per client requests
- Assisted with HR workflow optimizations based on rule sets as necessary for routing of approvals, and documentation (onboarding) requirements
- Mapping of data sets for reporting analytics based on client requirements for C-Suite review.
Education
Bachelor of Science from Business Administration
04.2004
Skills
- Consulting
- HRIS Systems
- Software testing
- Requirements Gathering
- Application Analysis
- Data Integration
- Leave and Attendance
- Scheduling Systems
- Device Integration
- Siebel CRM
- Confluence
- Jira
- Splunk
- Beyond Compare
- Excel
- MS Office programs
- Smartsheet
- Tableau
- Identity Access Management systems - SaaS
Websites
References
References available upon request.
Timeline
Technical Application Analyst II
ADP
09.2006 - 03.2024
ADP Vantage Senior HCM Consultant
ADP
Bachelor of Science from Business Administration