Lorenda Navejar
Fort Worth,TX
Summary
Detail-oriented Patient Services Coordinator with over 30 years of experience in healthcare. Expertise in effective communication, patient record management, and problem-solving. Committed to enhancing patient experiences while adhering to HIPAA regulations.
Overview
36
36
years of professional experience
Work History
Patient Services Coordinator
Cook Children's Home Health
Fort Worth, Texas
07.2011 - Current
- Manage patient records and ensured documentation compliance with healthcare regulations.
- Collaborate with healthcare teams to streamline patient care and communication processes.
- Assist families in understanding care plans and addressing their concerns effectively.
- Provide exceptional customer service to enhance patient and family experiences.
- Resolve customer service issues in a timely manner according to established policies.
- Adhere to HIPAA regulations when handling confidential patient information.
- Manage the flow of incoming calls from patients and other healthcare providers.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Medical Records Clerk
Physician Network Association
Lubbock, Texas
07.2002 - 02.2011
- Processed medical documentation and ensured compliance with regulations.
- Organized and filed medical records for easy access and retrieval.
- Assisted healthcare staff in retrieving patient information efficiently.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Purged outdated files.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Maintained positive working relationship with fellow staff and management.
Medical Records Clerk
Osteopathic Medical Center
Fort Worth, Texas
05.1990 - 07.2002
- Assisted healthcare staff in retrieving patient information efficiently.
- Organized and filed medical records for easy access and retrieval.
- Collaborated with medical personnel to clarify record discrepancies.
- Processed incoming medical records requests.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Kept department clean, organized and professional.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Purged outdated files.
- Provided training to staff members on proper documentation techniques for medical records.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Assisted patients with requests for their medical records, guiding them through the process.
Education
High School Diploma -
C.F. Brewer High School
White Settlement, TX05-1988
Skills
- Healthcare compliance
- Patient intake processes
- Call handling techniques
- Problem solving
- Effective communication
- Compassionate service
- Time management
- Patient confidentiality
- Strong organization
- Customer service
- Multitasking and organization
- Verbal and written communication
- HIPAA compliance
- Phone and email etiquette
- Strong empathy
- Friendly and outgoing
- Relationship building
- Medical terminology
- Customer relationship management
References
References available upon request.
Timeline
Patient Services Coordinator
Cook Children's Home Health
07.2011 - Current
Medical Records Clerk
Physician Network Association
07.2002 - 02.2011
Medical Records Clerk
Osteopathic Medical Center
05.1990 - 07.2002
High School Diploma -
C.F. Brewer High School