Lorenda Robinson
Montgomery,AL
Overview
28
28
years of professional experience
Work History
Property Manager
Wilhout Properties, Inc
Montgomery, Alabama
06.2023 - 07.2024
- Manage leasing office and maintain property occupancy
- Ensure deposits and rental payments are collected on a timely basis
- Supervise maintenance and office staff: including delegating work, reviewing work, and maintaining deadlines.
- Develop & maintain marketing plans to ensure optimal occupancy level
- Provide friendly and informative customer service.
- Resolve resident issues and ensure resident satisfaction thought all interactions
- Inspect the property daily to ensure it meets the company's quality standards
- Meet with outside vendors to obtain bids for authorized projects
- Section 8
- Experience using property management software, such as Onesite and Bluemoon
Assistant Property Manager
Emerald Management Group
Montgomery, AL
06.2022 - 06.2023
- Complete daily transactions and task related to the finanicial operation of the community bey collecting and posting rent, fees, and other payments, perparing deposits and financial reports.
- Review and submits invoices from vendors and service providers for payment
- Review resident files and accounting records, communicate witth residents regarding outstanding balance, implements procedures for collecting on delinquencies
- Process resident move outs by reviewing lease terms and notice requirements
- Follow up on service requests with maintenance team and ensure residents requests have been completed
- Act as the onesite supervisor in the absence of the Property Manager
- System Reports on a timely manner
- Business Marketing
- Attend Court for eviction and damaged hearing
Community Property Manager
Radius Properties Inc
Montgomery, AL
06.2017 - 06.2021
- Tour apartment homes with new prospects
- Process new resident applications
- Lease signing
- Online advertisements like Craigslist
- Handling resident request and submitting maintenace requests
- Assist in administrative duties
- Multi-task
- Walk Units with maintenance staff to insure unit is ready for move in
- Set leasing appointments through lead phone calls with Knock internet leads
- Montgomery Housing Authority
- Tax Credit
- Process Rental Payments
- Generates and handles traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in paperwork and procedures
- System utilized(One-Site and Bluemoon)
- Submit Report in a timely manner
- Business Marketing
- Attend Court for eviction and damaged hearing
Customer Service Representative
Convergent
Montgomery, AL
08.2015 - 06.2017
- Inbound Customer Service Representative
- Collect Payments
- Answering inbound call to assist clients and provide them with information to address inquiries regarding billing, replacements and troubleshooting issues via telephone
- Use of chat and email when needed for interoffice communications
Administrative Assistant
State Of Alabama Department Of Corrections
Montgomery, AL
02.1996 - 10.2013
- Administrative Assistant and Customer Service
- Responsible for answering phone calles, screening calls, managing calendars, making travel, meeting and event arrangments
- Resolves administrative problems by coordinating preparation of reports, analyzing data and identifying solutions
- Maintains supplies inventory by checking stock to determine inventory level anticipating needed supplies; placing and expediting orders for supplies: verifying receipt of supplies
- Keeps professional and technical publications: estalishing personal networks: participating in professional societies.
- Perpare inmate files and certify inmate records
- Respond to records request from carious agencies and accept subpoenas
- Meticulously file documents, sort mail, make copies and general administrative duties.
- Perpare affidavits, reports and financial data as needed.
- Supervised 6 plus
- Report for court
- Clerical
Education
Associate - Computer Information Systems
Southern Tech University
Montgomery, AL12-1989
High School Diploma -
George Washington Carver
Montgomery , AL05-1986
Certification - CompTIA Security Plus
CyberTec, LLC
Montgomery, ALSkills
- Administrative Assistant
- Accounting
- Section 8 (5years)
- Live Chat
- Front Desk
- Interviewing (2years)
- Fair Housing Regulations
- MS Application
- Property Leasing (7 Years)
- Microsoft Word
- Account Receivable
- Microsoft Office
- Microsoft Outlook
- Clerical experience (16years)
- AS400
- Human Resources
- Recuritng
- Office Experience (20years)
- Microsoft Exel
- Data Entry
- Customer Service
- Data Collection
- Supervising Experience
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Timeline
Property Manager
Wilhout Properties, Inc
06.2023 - 07.2024
Assistant Property Manager
Emerald Management Group
06.2022 - 06.2023
Community Property Manager
Radius Properties Inc
06.2017 - 06.2021
Customer Service Representative
Convergent
08.2015 - 06.2017
Administrative Assistant
State Of Alabama Department Of Corrections
02.1996 - 10.2013
Associate - Computer Information Systems
Southern Tech University
High School Diploma -
George Washington Carver
Certification - CompTIA Security Plus
CyberTec, LLC
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