Lorendy Renovato
Green Bay,WI
Summary
Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Great communication skills and a passion for creating an enjoyable customer experience. Hard-working student with knowledge of cell manufacturing, cleaning, and process improvement. Aiming to leverage my abilities to successfully fill the vacancy on your team. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance.
Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Walgreens
Green Bay, WI
10.2021 - Current
- Trained new hires in the use of equipment and safety protocols, as well as company policies and procedures.
- Provided team leadership, direction and guidance to ensure quality standards were met.
- Enforced all health and safety regulations, managing hazardous materials effectively according to company policy.
- Performed regular quality control checks on products and services delivered to customers.
- Developed and implemented effective shift management strategies to improve efficiency and customer satisfaction.
- Monitored daily operations ensuring all tasks are completed in an efficient manner within specified deadlines.
- Managed cash flow during peak times by adjusting staffing levels accordingly.
- Resolved customer complaints promptly in a professional manner while maintaining high levels of service excellence.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Established and maintained positive and professional employee relationships.
- Addressed customer complaints and resolved conflicts.
Housekeeper
Milo C. Huempfner Department of Veterans Affairs O
Green Bay, WI
05.2023 - 09.2023
- Managed housekeeping duties such as cleaning rooms, changing linens, restocking supplies, and organizing storage areas.
- Organized efficient housekeeping operations by preparing work schedules for staff members.
- Performed light housekeeping duties such as changing linens, laundry and cleaning surfaces.
- Assisted with light housekeeping tasks including laundry services and room maintenance.
- Performed housekeeping duties such as cleaning rooms, changing linens, doing laundry.
- Assisted housekeeping staff in maintaining the cleanliness of rooms according to industry standards.
- Stocked housekeeping cart with supplies for each day's work assignments.
Crew Member
Bay Beach Amusement Park
Green Bay, WI
05.2021 - 09.2022
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Demonstrated ability to work in a fast-paced environment and effectively handle multiple tasks simultaneously.
- Mastered communication and customer service skills while interacting with customers, co-workers, and management.
- Placed orders into POS systems and handled cash and credit transactions.
- Maintained cleanliness of store premises at all times through proper sanitation practices.
- Completed all store opening and closing procedures.
- Ensured accuracy of orders by verifying product descriptions, prices, quantities. before checkout process was complete.
- Cleaned and sanitized store restroom areas and stalls.
- Adapted well to rapidly changing situations while remaining focused on achieving desired results.
- Organized and stored ingredients according to schematics and expiration dates.
- Developed advanced problem solving abilities by quickly resolving customer complaints or issues.
- Exhibited excellent organizational skills while managing the crew team's daily operations.
Crew Member
McDonald's Restaurant
Green Bay, WI
05.2020 - 11.2020
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Restocked shelves with merchandise throughout shift.
- Followed health department regulations for handling food products properly.
- Followed all safety and security procedures to reduce risks.
- Prepared food items following established recipes and safety guidelines.
- Packaged and labeled to-go and delivery orders for pickup.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Cleaned and sanitized store restroom areas and stalls.
- Trained new employees regarding company policies and food preparation procedures.
- Operated kitchen equipment safely according to standard operating procedures.
Education
Bachelor of Science - Democracy And Justice Studies, Law
University of Wisconsin - Green Bay
Green Bay, WI05-2027
High School Diploma -
Preble High School
Green Bay Location06-2023
Skills
- Workplace Safety
- Rules Enforcement
- Staff Scheduling
- Policy Enforcement
- Team motivation
- Employee Training
- Staff Development
- Team Development
- Operations Management
- Opening and closing procedures
- Energetic and Enthusiastic
- Compliance understanding
- Interpersonal Skills
- Spanish Fluency
- Interpersonal Communication
- Accurate Translation
- Microsoft Office
- Time management abilities
- Multitasking
- Reliability
Accomplishments
- Honor Student during High School and College
- Student Senator Student Government at the University of Wisconsin Green Bay
- Student Demand Action Leader
Affiliations
- Gym
- Hiking
- Reading
Languages
Spanish
Native/ Bilingual
Timeline
Housekeeper
Milo C. Huempfner Department of Veterans Affairs O
05.2023 - 09.2023
Shift Lead Manager
Walgreens
10.2021 - Current
Crew Member
Bay Beach Amusement Park
05.2021 - 09.2022
Crew Member
McDonald's Restaurant
05.2020 - 11.2020
Bachelor of Science - Democracy And Justice Studies, Law
University of Wisconsin - Green Bay
High School Diploma -
Preble High School