LORENE A. HAVENS COE
Northumberland,NH
Summary
Dynamic professional with extensive experience in customer service and operations, notably at KOA Valdez. Proficient in reservation software and point-of-sale systems, I excel in enhancing guest satisfaction and driving sales. My detail-oriented approach and strong relationship management skills have consistently led to improved service outcomes and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Workcamper
KOA VALDEZ
Valdez, AK
05.2025 - Current
- Processed online, phone, and walk-in reservations using K2 Reservation software.
- Promoted loyalty programs to enhance sales potential while delivering excellent customer service.
- Balanced daily transactions accurately on a computerized point-of-sale system.
- Performed housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
Residential Aide
Morrison Hospital Association
Whitefield, NH
12.2019 - 04.2025
- Fostered a safe, nurturing atmosphere for elder residents while facilitating daily living tasks.
- Managed medication administration within an assisted living facility specializing in memory care and hospice support.
Housekeeping and Laundry Attendant
Joselyn’s Getaway Log Cabins
Jefferson, NH
05.2024 - 01.2025
- Maintained cleanliness and comfort in all guest cabins, ensuring proper stocking of amenities.
- Executed established cleaning protocols, reducing per-cabin labor time without sacrificing quality.
- Performed comprehensive housekeeping duties including laundry, vacuuming, dusting and bathroom sanitation in pet friendly cabins.
Manager/Food Prep/Cashier/Cleaner
TJ's BBQ
Orford, NH
09.2022 - 08.2024
- Co-managed food shack for local fair, catering to 60,000 attendees.
- Assisted in daily operations of 125-capacity restaurant.
- Processed cash register sales including credit, debit, and cash transactions.
- Ensured compliance with food safety regulations.
Guest Services and Housekeeper
River Sands RV Resort
Ehrenberg, AZ
01.2023 - 05.2023
- Managed reservations through CampSpot processed modifications and updates efficiently.
- Processed payments for reservation, merchandise, and fee-based activities accurately.
- Completed daily deposits to ensure precise cash handling and financial accuracy.
- Executed daily cleaning of rental cabins and community facilities, including clubhouse and restrooms.
- Resolved guest requests and complaints to ensure high levels of satisfaction.
Packer
Amazon
Lebanon, TN
11.2022 - 12.2022
- Executed ticketing, packing, and loading of diverse orders in a safety-oriented environment.
- Maintained consistent quality in work to meet performance metrics.
- Surpassed daily and weekly shipping goals established by supervisor consistently.
Administrative Assistant
White Mountain Community College
Berlin, NH
09.2020 - 06.2022
- Supported daily operations of Academic Affairs office to enhance efficiency.
- Processed transcript requests and maintained accurate student academic records.
- Compiled data to prepare comprehensive enrollment reports for review.
- Handled course registration, add/drop forms, and college withdrawal requests.
Security Guard
Timekeepers Security, Inc.
Cotulla, TX
02.2019 - 06.2019
- Maintained traffic logs for employees, truckers, and authorized visitors in restricted area.
- Reported unusual or suspicious behavior to enhance security protocols.
- Submitted daily Job Safety Analysis (JSA) reports and communicated with site supervisor regularly.
Store Clerk
Apple Island Resort
South Hero, VT
05.2017 - 10.2017
- Delivered exceptional customer service with efficiency and courtesy.
- Operated cash register, processing credit, debit, and cash transactions.
- Trained new employees on food preparation and equipment usage.
- Ensured compliance with food safety regulations while maintaining cleanliness.
- Received, stocked, and displayed merchandise to enhance store presentation.
Technical Assistant, Office Manager, Graduate Operations Manager and Assistant Director of Student Services
New England College
Henniker, NH
01.2001 - 04.2017
- Private, non-profit institution with accreditation from New England Commission of Higher Education. Serves a divers student body exceeding 5,000 in undergraduate and graduate programs. Provides comprehensive educational offerings including bachelor's, master's, and doctoral degrees.
Education
Some College (No Degree) - Liberal Arts
New England College
Henniker, NHSkills
- K2 and Campspot proficiency
- POS system knowledge
- Food safety standards
- Client relationship management
- Effective time management
- Housekeeping protocols
Certification
- Title 4 Management Liquor Law Training- Arizona Expiration 2/13/2026
- Second Class Certification Dept. of Liquor - Vermont Expiration 5/2/2019
- Campspot Online User Training - Level One
- Basic Life Support - National CPR Foundation
Timeline
Workcamper
KOA VALDEZ
05.2025 - Current
Housekeeping and Laundry Attendant
Joselyn’s Getaway Log Cabins
05.2024 - 01.2025
Guest Services and Housekeeper
River Sands RV Resort
01.2023 - 05.2023
Packer
Amazon
11.2022 - 12.2022
Manager/Food Prep/Cashier/Cleaner
TJ's BBQ
09.2022 - 08.2024
Administrative Assistant
White Mountain Community College
09.2020 - 06.2022
Residential Aide
Morrison Hospital Association
12.2019 - 04.2025
Security Guard
Timekeepers Security, Inc.
02.2019 - 06.2019
Store Clerk
Apple Island Resort
05.2017 - 10.2017
Technical Assistant, Office Manager, Graduate Operations Manager and Assistant Director of Student Services
New England College
01.2001 - 04.2017
Some College (No Degree) - Liberal Arts
New England College
Similar Profiles
KATIE DICKERSONKATIE DICKERSON
Senior Compliance Manager (CONTRACT) at Valdez Painting Inc. & Valdez Plastering Inc.Senior Compliance Manager (CONTRACT) at Valdez Painting Inc. & Valdez Plastering Inc.
Gisselle PascualGisselle Pascual
Senior Product Specialist at Valdez Auto DealerSenior Product Specialist at Valdez Auto Dealer
Ana CasasAna Casas
Volunteer at Valdez Elementary - Denver ColoradoVolunteer at Valdez Elementary - Denver Colorado
Mark PogsonMark Pogson
Student Full Time at Newcastle CollegeStudent Full Time at Newcastle College
Rachel Alice GrundyRachel Alice Grundy
Historical Interpreter & Performer/Film Tour Guide at Alnwick CastleHistorical Interpreter & Performer/Film Tour Guide at Alnwick Castle