Lorene Batley
Flora,IN
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused Health Care Administrator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Love working in a healthcare environment. Love the challenge of creating a place residents would love to live in and employees desire to work in.
Overview
19
19
years of professional experience
Work History
Health Facility Administrator
CrownPointe Community
Lebanon, IN
2016 - 2019
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinate reporting.
- Maintained up-to-date knowledge of healthcare laws and regulations related to the health facility's operations.
- Interfaced regularly with regulatory agencies regarding licensing requirements or other matters related to healthcare administration.
- Conducted regular safety inspections of the physical plant to ensure compliance with applicable standards.
- Participated in developing goals for patient satisfaction scores at the health facility.
- Created marketing plans to promote awareness of the health facility's services in the community.
Consultant
Heritage Medical Group
Hartford City, IN
06.2015 - 09.2015
- Assisted facility in getting their medicare approval to be a skilled facility.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Assisted in developing new methods for data collection and analysis techniques.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
Health Facility Administrator
Milner Community Healthcare
Rossville, IN
2009 - 2013
- Aggressive Marketing program to increase Census
- Implemented strategic plans to improve efficiency and profitability within the health facility.
- Coordinated all aspects of personnel management such as hiring, training, evaluating performance, and resolving conflicts.
- Managed financials, budgets, billing and collections processes for the health facility.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Health Facility Administrator
Waters of Huntingburg
Huntingburg, IN
2007 - 2008
- Created marketing plans to promote awareness of the health facility's services in the community.
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Recruited, hired and trained new medical and facility staff.
- Analyzed data from surveys and assessments to identify areas needing improvement within the health facility.
- Coordinated all aspects of personnel management such as hiring, training, evaluating performance, and resolving conflicts.
- Oversaw daily operations of the health facility to ensure quality care was provided.
Health Facility Administrator
Sebo's Nursing and Rehab Center
Hobart, IN
2006 - 2007
- Daily Management of 138 bed facility whic h included 30 unit Secured Alzheimer's Unit. Created an extensive marketing program to increase Census from 60% to 95% in 4 weeks. Very dedicated to the community and letting them know all the positive things about the facility and why it was a favorite for residents looking for a great place to live.
- substantial compliance Excellent State Survey results, achieving substantial compliance on first revisit.
- At monthly Financial meetings received commendations for meeting goals set by corporation each month
Health Facility Administrator
Lifecare Centers of America d/b/a/ Rensselear Care
Rensselear , IN
04.2005 - 05.2006
- Maintained up-to-date knowledge of healthcare laws and regulations related to the health facility's operations.
- Interfaced regularly with regulatory agencies regarding licensing requirements or other matters related to healthcare administration.
- Daily Management of 180 bed facility which included Secured 35 bed Alzheimer's unit and 20 bed Licensed Residential Unit.
- Facility met goals each month that were set by Corporation
- Created extensive Marketing Plan to increase awareness in the community and increase Census.
- Good outcomes with each State Survey.
Health Facility Administrator
Heritage Medical Group d/b/a Twin Lakes Village
Monticello, IN
03.1997 - 04.2005
- During my 8 years at this facility, helped build 32 Assisted Living Apartments which were 100% occupied in 3 months after opening.
- Totally responsible for hiring, training staff while setting up the building from the ground up .
- I had an office in the Nursing Facility next to the Assisted Living Facility and in the Assisted Living.
- Created an extensive Marketing program for both facilities to increase awareness and build Census which was very successful.
- Very active in Chamber of Commerce, Lions Club, Kiwanis and volunteered at Senior Center.
- Nursing Facility always had good Surveys and achieved substantial compliance on first revisit.
Education
Licensed Health Facility Administrator
State Board of Health
Indianapolis, IN08-1997
Licensed Radiology Technician
IUPUI
Indianapolis, IN04-1987
Skills
- Quality Improvement
- Organizational Leadership
- Operations Management
- Health Information Systems
- Human Resources Management
- Patient Safety
- Patient Relations
- Employee Training Program
- Budget Development
- Risk Management
- Decision-Making
Timeline
Consultant
Heritage Medical Group
06.2015 - 09.2015
Health Facility Administrator
Lifecare Centers of America d/b/a/ Rensselear Care
04.2005 - 05.2006
Health Facility Administrator
Heritage Medical Group d/b/a Twin Lakes Village
03.1997 - 04.2005
Health Facility Administrator
CrownPointe Community
2016 - 2019
Health Facility Administrator
Milner Community Healthcare
2009 - 2013
Health Facility Administrator
Waters of Huntingburg
2007 - 2008
Health Facility Administrator
Sebo's Nursing and Rehab Center
2006 - 2007
Licensed Health Facility Administrator
State Board of Health
Licensed Radiology Technician
IUPUI
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