Lorene Holiday
Summary
Offering 16 years of experience providing medical records and information to proper recipients while following medical records policies and procedures to protect clients' sensitive information. Strong customer service skills with excellent attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Release of Information Specialist
MRO Corporation
10.2022 - 01.2024
- Used Meditch, EMR, Trinysis to perform data entry functions.
- Handled phone calls from attorneys, insurance companies and patients.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients, Attorneys, continuity of care, court order, disability, Government Agencies, Medical Examiner/Coroners, post payment government audit, post payment payer audits, subpoena state, subpoena federal, workers comp.
- Comply with site facility policies and regulations.
- Comply with state and federal guidelines.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Processed and tracked requests for medical records from external organizations.
- Maintained accuracy, completeness, and security for medical records and health information.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Respond to walk-in customers requesting medical records and log request into ROI on-line database.
Medical Record Technician
Inscription House Health Center
12.2022 - 03.2023
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Supported administrative staff in maintaining current knowledge of requirements and regulatory changes through regular training sessions.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
- Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.
- Achieved high levels of accuracy while inputting clinical data into EHR system as well as manual charting methods when necessary.
- Supported hospital accreditation process through diligent maintenance of up-to-date patient charts according to established standards.
- Participated in regular staff meetings to discuss best practices and share insights with colleagues, contributing to an overall improvement in departmental performance.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Followed up with medical staff regarding missing information in patient records.
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- System used: RPMS, EHR, Cleo streamline
Health Information Clerk
Phoenix Indian Medical Center
08.2021 - 12.2022
- Enhanced patient data confidentiality by adhering to strict privacy regulations and guidelines.
- Maintained accurate medical records for timely retrieval, ensuring optimal patient care and treatment plans.
- Collaborated with healthcare professionals to gather essential information, improving the quality of patient records.
- Reduced errors in recordkeeping through meticulous attention to detail and regular audits of health information files.
- Assisted in maintaining regulatory compliance by staying informed on current industry standards and best practices.
- Provided exceptional customer service to patients, addressing inquiries related to their health records efficiently and professionally.
- Processed medical release forms in a timely manner, ensuring proper authorization was obtained before disclosing sensitive information.
- Supported quality improvement initiatives by regularly reviewing health information processes for potential optimizations.
- Assisted with the transition to electronic health records, ensuring accurate data entry and seamless integration.
- Maintained confidentiality of sensitive patient information by adhering to HIPAA guidelines and company policies.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- System used: RPMS, EHR, ROI package
- Issue new chart number for new patients.
- Verify registration with index file
Medical Record Technician
Inscription House Health Center
03.2007 - 08.2020
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Achieved high levels of accuracy while inputting clinical data into EHR system as well as manual charting methods when necessary.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Processes routine requests for release of information that present in person, mail, fax and phone
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in training new staff on medical record processing and filing procedures.
- Developed and implemented new filing system for medical records to improve efficiency.
Education
Associate of Arts - Accounting
Haskell Indian Junior College
Lawrence, KS05.1987
High School Diploma -
Monument Valley High School
Kayenta, AZ05.1984
Skills
- HIPAA Compliance
- Information Management
- Document Scanning
- Confidentiality
- Interpersonal Skills
- Problem Solving
- Analytical Skills
- Multitasking
- Customer Service
- Quality Assurance
- Time Management
- Organizational Skills
- Attention to Detail
- Regulatory Compliance
- Software Knowledge
- Electronic Health Records
- Word Processing Software
- Interpersonal Communication
- Clerical Functions
- Paperwork Processing
- Patient Information Verification
- Medical Release of Information ROI Processes
- Records Maintenance
- Abstracting
- Competence, accuracy
- Answer phone calls
Accomplishments
Employee of the month
Languages
Navajo
Professional Working
Timeline
Medical Record Technician
Inscription House Health Center
12.2022 - 03.2023
Release of Information Specialist
MRO Corporation
10.2022 - 01.2024
Health Information Clerk
Phoenix Indian Medical Center
08.2021 - 12.2022
Medical Record Technician
Inscription House Health Center
03.2007 - 08.2020
Associate of Arts - Accounting
Haskell Indian Junior College
High School Diploma -
Monument Valley High School