Summary
Overview
Work History
Education
Skills
Timeline
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Lorene Ransom

Little Rock,AR

Summary

A Driven and resourceful administrative professional with 15 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented administrative professional with superb people skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

18
18
years of professional experience

Work History

Administrative Analysis/AP

01.2023 - Current
  • Practice effective monitoring to ensure payments are made to vendors
  • Check vendors files for any previous payments
  • Assemble and review invoices to be completed for payment
  • Review files for accuracy and corrects information as needed
  • Perform data entry of various information, including invoices and payments to automated tracking and reporting system
  • Monitor system to determine the distribution of fees/fines or reconcile allocations back to state agency
  • Knowledge of applicable laws and regulations to assigned section
  • Understand expense accounts and cost centers
  • Analyze data and processes to look for and better understand problems.

Administrative Specialist III

Department of Finance and Administration/ATC
07.2021 - 01.2023
  • Collected, Prepared, and organized applicants’ information input in the computer system
  • Provide administrative and clerical support for the front office, investigate software problems for resolution
  • Research and analyze data input information in the database
  • Prepare outgoing mail, make copies, and fax documents
  • Handled confidential and sensitive information with discretion and tact.
  • Correspond with third-party agencies to request documents for vendor applications
  • Provide information with clarification to applicants for rules and statutes concerning agency policies and procedures
  • Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
  • Screened calls and emails and initiated actions to respond to or direct messages for managers.
  • Give support for data collection, analysis, and communication within the organization.
  • Assisted in onboarding new team members by providing training materials and support, ensuring a smooth integration into the department.

Patient Representative

University of Arkansas for Medical Sciences
01.2007 - 07.2021
  • Greeted arriving visitors, determined the nature and purpose of the visit, and directed individuals to appropriate destinations.
  • Updated and maintained confidential databases and records.
  • Identified problems and provided solutions by coordinating with other departments to accommodate patients
  • Communicated with external stakeholders by verifying health insurance
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Communicated with third-party agencies to retrieve institute programs and procedures for accurate information for patient information
  • Retrieve information for patient eligibility for surgical approval and forward all to the surgical department
  • Research and analyze pertinent data before making recommendations
  • Conducted and prepared written interviews to determine appropriate methods for resolving billing inquiries
  • Complied with Federal and local laws in ensuring patient privacy
  • Research policies and regulations to identify patient needs and direct them to appropriate agencies for assistance
  • Reviewed and assessed information for accuracy and quality assurance.
  • Took notes and dictation at meetings.

Education

Bachelor of Science in Business Management -

University of Phoenix
01.2014

Associate of Arts in Business Administration -

Pulaski Technical College
01.2011

Skills

  • Customer Services/interviewing techniques
  • Work Planning and Prioritization
  • Document Preparation
  • Research skills
  • Assessment techniques
  • Planning/researching
  • Attention to Detail
  • Ability to comprehend/assimilate documents
  • Time Management skills
  • Communication/Problem Solving
  • Confidential Records Management
  • Financial Documentation

Timeline

Administrative Analysis/AP

01.2023 - Current

Administrative Specialist III

Department of Finance and Administration/ATC
07.2021 - 01.2023

Patient Representative

University of Arkansas for Medical Sciences
01.2007 - 07.2021

Bachelor of Science in Business Management -

University of Phoenix

Associate of Arts in Business Administration -

Pulaski Technical College

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Lorene Ransom