Lorene Roberts
Etowah,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
43
43
years of professional experience
Work History
Office Manager
Terminix Service, Inc.
02.1997 - 11.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Assisted [Job Title] with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 12 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Performed billing, collection and reporting functions for office generating over $1,000,000.] annually.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Office Manager
MB Industries
05.1979 - 10.1996
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
Education
No Degree - Accounting And Business Management
Blue Ridge Community College
Flat Rock, NCSkills
- Set Organizational Policies
- Advertising Techniques
- Policy and Procedure Modification
- Employment Law
- Office Supplies and Inventory
Additional Information
I have retired but I am seeking part time employment. I am available to start immediately and would love to be part of your team. I can work as many hours as needed.
Timeline
Office Manager
Terminix Service, Inc.
02.1997 - 11.2022
Office Manager
MB Industries
05.1979 - 10.1996
No Degree - Accounting And Business Management
Blue Ridge Community College
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