Lorene Rushin Hall
Winnemucca
Summary
Dynamic administrative professional with a proven track record at Humboldt General Hospital, excelling in client advocacy and case management. Skilled in meticulous documentation and effective communication, I enhance service delivery and foster collaboration among multidisciplinary teams, ensuring optimal client outcomes. Recognized for strong problem-solving abilities and exceptional organizational skills.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant I
DHS Division of Child and Family Services
07.2021 - Current
- Assisted in managing schedules and appointments for team members.
- Organized and maintained electronic and physical filing systems for easy access.
- Supported office operations by preparing documents and reports as needed.
- Communicated effectively with clients and vendors to coordinate inquiries.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Coordinated meeting logistics, including scheduling, room arrangements, and equipment setup.
- Provided administrative support to various departments, facilitating workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Identify and follow all policies, procedures and have an understanding of statutes
Case Manager
Humboldt General Hospital
06.2012 - 06.2018
- Coordinated client assessments to determine needs and develop personalized service plans.
- Facilitated communication among clients, families, and service providers to ensure holistic care.
- Monitored client progress and adjusted intervention strategies based on ongoing evaluations.
- Conducted regular follow-ups to ensure compliance with treatment plans and services provided.
- Educated clients about available resources and support services within the community.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes for clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Education
Associate of Applied Science - Nursing
Excelsior College
Albany, NY07-2016
Associate of Science - Nursing
College of The Redwoods
Eureka, CA08-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Computer proficiency
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Verbal communication
- Meticulous attention to detail
- Prioritization
- Record preparation
- Research
Certification
- Certified car seat technician, National - 2 years
- Notary - 2 years
Timeline
Administrative Assistant I
DHS Division of Child and Family Services
07.2021 - Current
Case Manager
Humboldt General Hospital
06.2012 - 06.2018
Associate of Applied Science - Nursing
Excelsior College
Associate of Science - Nursing
College of The Redwoods
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