Lorene Soares
Dayton,NV
Summary
Dedicated 911 Dispatcher offering 22 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in dispatching, mental health and EMD/EFD protocols. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
22
22
years of professional experience
Work History
Dispatch Supervisor
City Of Reno
01.2002 - Current
- Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
- Improved response times by streamlining call prioritization and dispatch processes.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
- Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Led cross-functional teams in addressing complex issues or incidents requiring coordinated responses from multiple agencies within the community.
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
- Streamlined workflow processes to optimize resource allocation during high-pressure situations.
- Modeled professionalism in interactions with both internal staff members at all levels as well external stakeholders including law enforcement officers firefighters medical personnel elected officials citizens seeking assistance through emergency calls.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Reduced employee turnover by implementing a supportive and growth-oriented work environment.
Education
High School Diploma -
Salem High School
Salem, MA06.1996
Skills
- Employee Training
- Attendance documentation
- Mentoring and training
- Coaching and onboarding
- Positive communication skills
- Proficiency in CAD, Intrado, Verint, Aqua, ProQA
- Dispatch Coordination
- Customer Relations
- Prioritizing calls
- Schedule Management
- Tracking of man hours
Timeline
Dispatch Supervisor
City Of Reno
01.2002 - Current
High School Diploma -
Salem High School