LORENE WRIGHT
Grand Cayman
Summary
Professional and welcoming in creating upbeat work environment. Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Office Administrator / Kitchen Assistant/Helper Coordinator
Aquatic Pools
08.2023 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Direct Banking Agent
Grace Kennedy Money Service
12.2021 - 05.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
- Opened new accounts and made changes to existing accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Customer Service Assistant
DPT Communications
01.2018 - 12.2020
- Maintained high standards of customer service by building relationships with clients, using active listening and issue resolution to provide excellent service.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Educated clients on insurance policies and procedures.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Administrative Assistant
Advance Electrical
03.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Routed business correspondence, documents, and messages to correct departments and staff members
- Responded to inquiries from callers seeking information
- Screened visitors and issued badges to maintain safety and security
- Provided clerical support to company employees by copying, faxing, and filing documents
- Prepared and edited documents to produce precise, accurate and professional communication
- Managed daily data entry and kept clerical information accurate and up-to-date
- Answered phone promptly and directed incoming calls to correct offices.
Production Supervisor
Bull Head Mountain Spring Water Company
02.2016 - 10.2017
- Managed internal operational standards and productivity targets.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Frequently inspected production area to verify proper equipment operation.
Education
Business Administration
Stony Hill HEART Academy
Jamaica12.2017
O-Levels
School of Excellence
Jamaica01.
High School Diploma -
Kellits High School
Jamaica06.2013
Skills
- Attention to detail
- Time Management
- Problem Solving
- Organizational skills
- Written and verbal communication skills
- Customer service expert
- Adaptability
- Teamwork
- Multitasking
- Resourcefulness
- Administrative support
- Food safety and handling
References
Available Upon Request
Timeline
Office Administrator / Kitchen Assistant/Helper Coordinator
Aquatic Pools
08.2023 - Current
Direct Banking Agent
Grace Kennedy Money Service
12.2021 - 05.2023
Administrative Assistant
Advance Electrical
03.2018 - 09.2018
Customer Service Assistant
DPT Communications
01.2018 - 12.2020
Production Supervisor
Bull Head Mountain Spring Water Company
02.2016 - 10.2017
Business Administration
Stony Hill HEART Academy
O-Levels
School of Excellence
High School Diploma -
Kellits High School
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