Summary
Overview
Work History
Education
Skills
Timeline
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Loren Hebert

Loren Hebert

Rockport,Texas

Summary

Talented Account Coordinator focused on being outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work and great service.

Overview

8
8
years of professional experience

Work History

Account Coordinator

Soothe Inc.
07.2022 - Current
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Successfully collaborated with my team to increase revenue by 150% within 9 months.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Manage team CRM to ensure appropriate communications were sent out in a timely manager, resulting in increased meetings and meet deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.

Licensed Esthetician

Everlasting Looks Spa
08.2021 - 05.2022
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Flexibly worked evenings and weekends as needed to maintain proper spa coverage.
  • Performed consultations for patients before scheduling treatments.
  • Educated patients on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Advised clients on proper home-care regimens.
  • Performed customized microblading techniques to ensure client satisfaction, resulting in consistent influx of referrals.
  • Performed waxing, double cleansing, and gentle exfoliation to improve overall skin condition.

Barista

Fuel Coffee House
01.2016 - 08.2017
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prepared specialty drinks such as cappuccinos, lattes and frappuccino's.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Customer Experience Cohort - Customer Service Management

Climb Hire
05.2022

Esthetics - Esthetics

Avenue Five Institute
Austin, TX
10.2020

Skills

  • Scheduling and Time-Tracking
  • Client Correspondence
  • Quotas and Goals
  • Communications Strategies
  • POS Terminal Operation
  • Customer Acquisition
  • Customer Experience Improvement
  • Team Recruiting and Onboarding
  • Superior Work Ethic
  • Data Analytics
  • Team-Building Exercises
  • Customer Issue De-Escalation
  • Salesforce Administration
  • Microsoft Excel
  • Customer Service
  • Critical Thinking
  • Microsoft PowerPoint
  • Google Docs
  • Time Management
  • Account Coordination
  • Client Meetings
  • Customer Account Review
  • Client Needs Assessment
  • Apple macOS
  • Intuit QuickBooks

Timeline

Account Coordinator

Soothe Inc.
07.2022 - Current

Licensed Esthetician

Everlasting Looks Spa
08.2021 - 05.2022

Barista

Fuel Coffee House
01.2016 - 08.2017

Customer Experience Cohort - Customer Service Management

Climb Hire

Esthetics - Esthetics

Avenue Five Institute

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Loren Hebert