Loreni Marin-Villanueva
Eagle Mountain
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
12
12
years of professional experience
Work History
Project Manager
My Buddy The Painter
01.2019 - Current
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Billing Specialist
Nuskin
08.2018 - 04.2020
- Created improved filing system to maintain secure client data.
- Responded to customer concerns and questions on daily basis.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Collaborated with customers to resolve disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Utilized various software programs to process customer payments.
Customer Service Associate
Heritage Makers And Our Memories For Life
04.2015 - 01.2017
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted available products and services to customers during service, account management, and order calls.
- Provided training and support to new associates to help provide high-quality customer service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Representative
Youngevity
07.2011 - 01.2013
- Negotiated prices, terms of sales and service agreements.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Timpanogos High School
Orem, UTSkills
- Coding Proficiency
- Google Drive
- System Updates
- Claim Processing
- Information Updates
- Billing Dispute Resolution
- Data Imports
- Accounts Receivable Expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Manager
My Buddy The Painter
01.2019 - Current
Billing Specialist
Nuskin
08.2018 - 04.2020
Customer Service Associate
Heritage Makers And Our Memories For Life
04.2015 - 01.2017
Sales Representative
Youngevity
07.2011 - 01.2013
High School Diploma -
Timpanogos High School
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