Lorenia Arroyo
San Diego,CA
Summary
Driven and compassionate professional with extensive experience in financial education and social work. Excelled in creating positive, educational environments, boosting client confidence significantly. Demonstrates strong analytical abilities and a results-driven approach to problem-solving and client support. Possesses excellent communication and interpersonal skills and connects with clients from diverse backgrounds.
Overview
6
6
years of professional experience
Work History
Financial Educator
Shady Grove Fertility Center
12.2023 - Current
- Worked with clients to develop personal recommendations for improvement of financial circumstances, provide education on insurance coverage and out of pocket financing.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in providing guidance to choose most beneficial financial program.
Social Work Intern
Silverado Hospice
08.2023 - 05.2024
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
Financial Counselor
Reproductive Partners
08.2021 - 12.2023
- Worked with clients to develop personal recommendations for improvement of financial circumstances by providing education for insurance coverage and financial programs.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in financial education by providing tools and resources for long-term success.
Child Life Intern
UCSD Medical Center
01.2020 - 05.2020
- Field experience internship at UC San Diego Medical Center with Child Life program by providing child play with inpatients.
- Developed rapport with diverse patient populations, fostering trusting relationships and enhancing overall experience during hospitalization.
- Supported families during before and after medical procedures by providing emotional support and education on coping strategies.
Administrative Assistant
EGV Psychotherapy
04.2018 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Shadowed psychological evaluations and general therapy sessions.
Education
Master of Arts - Social Work
University of North Dakota
Grand Forks, ND12.2025
Bachelor of Arts - Psychology
Azusa Pacific University
Azusa07.2021
Skills
- Confidence, Stamina, Compassion
- Responsible, flexible, and self-motivated
- Excellent Customer Service
- Strong Organization/Communication Skills
- Strong analytical skills, critical writing, and data analysis
- Microsoft Office/Google Drive Proficiency
- Robert’s Rules of Order
- EMR Systems: Electronic Medical Records
- Bilingual (English & Spanish)
- Lesson Planning
- Parent Interaction
- Differentiated Instruction
Languages
Spanish
Native or Bilingual
Timeline
Financial Educator
Shady Grove Fertility Center
12.2023 - Current
Social Work Intern
Silverado Hospice
08.2023 - 05.2024
Financial Counselor
Reproductive Partners
08.2021 - 12.2023
Child Life Intern
UCSD Medical Center
01.2020 - 05.2020
Administrative Assistant
EGV Psychotherapy
04.2018 - 03.2019
Master of Arts - Social Work
University of North Dakota
Bachelor of Arts - Psychology
Azusa Pacific University
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