Lorenia Camacho
Tucson,AZ
Summary
Detailed Customer Service Representative known for having great organizational skills. Gifted at working with all types of customers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative 4
Arizona Department of Revenue, ADOR
Tucson, Arizona
10.2004 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding tax inquires.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
License Compliance Officer
Arizona Department of Revenue, ADOR
Tucson, Arizona
05.2003 - 10.2004
- Monitored TPT account adherence to company policies, laws, and regulations.
- Investigated potential violations of applicable rules and regulations.
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Provided guidance on regulatory requirements for business operations.
- Advised management on best practices in compliance-related matters.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Maintained detailed records regarding all activities associated with compliance initiatives.
Special Assignment Supervisor L&R
Arizona Department of Revenue, ADOR
Tucson, Arizona
08.2003 - 10.2003
- Directed and supervised team of employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of daily bank deposits.
Control Fiscal Service Tech I
Arizona Department of Revenue, ADOR
Tucson, Arizona
10.1996 - 05.2003
- Greeted customers and answered any questions they had about licensing a business.
- Operated cash register efficiently and accurately, processed payments by cash, check.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
GED -
Pima Community College
Tucson, AZ11.1989
Skills
- Paperwork Processing
- Account Updating
- Call Management
- Complaint Resolution
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Collection
- Customer Service
- Typing 50 WPM
Certification
Google Guru CertificationJuly 2022
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative 4
Arizona Department of Revenue, ADOR
10.2004 - Current
Special Assignment Supervisor L&R
Arizona Department of Revenue, ADOR
08.2003 - 10.2003
License Compliance Officer
Arizona Department of Revenue, ADOR
05.2003 - 10.2004
Control Fiscal Service Tech I
Arizona Department of Revenue, ADOR
10.1996 - 05.2003
GED -
Pima Community College
Google Guru CertificationJuly 2022
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