Lorenn Schulz
Royse City,TX
Summary
Strategic and results-driven leader with over 12 years of experience in banking and credit risk management. Successfully overseen credit risk models, regulatory compliance exams, and lending operations. Skilled in leading cross-functional teams, improving processes, and implementing technology solutions. Proficient in navigating complex financial environments and driving business initiatives that optimize performance and ensure regulatory adherence. Demonstrated ability to drive organizational growth, streamline processes, and foster customer satisfaction. Committed to continuous learning and creative problem-solving in fast-paced, interactive environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lending Manager
City Credit Union
03.2021 - Current
- Led the development and execution of comprehensive credit risk management strategies, including the formulation of credit models and underwriting standards to ensure robust lending practices and risk mitigation
- Directed vendor management efforts, negotiating contracts and overseeing external vendors to optimize loan processing and collections functions, ensuring compliance and enhancing operational efficiency
- Developed and implemented strategic sales initiatives within the lending department, driving revenue growth and improving member satisfaction through targeted strategies and performance management
- Supervised and mentored loan officers, ensuring adherence to lending policies, accurate loan processing, and effective portfolio management to support organizational goals
- Managed and optimized underwriting and loan processing activities, ensuring compliance with internal policies and regulatory standards to achieve timely and accurate loan approvals
- Directed collections strategies and processes to reduce delinquency rates and enhance recovery, leveraging data-driven approaches to improve performance
- Championed the optimization of overall lending operations, streamlining procedures and improving workflows to maintain high standards of service, compliance, and efficiency
- Oversaw preparation for and management of State, Federal, and internal examinations, ensuring rigorous compliance with regulatory requirements and readiness for audits.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Financial Center Manager / Lending / Contact Center
City Credit Union
10.2018 - 03.2021
- Oversaw all aspects of contact center operations, including consumer lending services, with a focus on enhancing customer interactions and optimizing service delivery
- Managed comprehensive lending operations, ensuring effective credit risk assessment, underwriting, and loan processing while maintaining regulatory compliance and operational efficiency
- Supported the implementation and monitoring of credit risk models and underwriting standards to ensure robust lending practices and mitigate financial risks
- Coordinated with external vendors to improve loan processing and collections, managing contracts and relationships to enhance service performance and operational efficiency
- Developed and executed sales strategies within the contact center and lending department, driving initiatives to achieve revenue targets and boost member satisfaction
- Directed collections strategies and loan processing activities, ensuring adherence to internal policies and regulatory requirements for prompt and accurate loan approvals
- Prepared for and managed State, Federal, and internal examinations, ensuring rigorous compliance with regulatory standards and readiness for audits
- Led and coached contact center staff and loan officers, fostering a high-performance culture and improving team effectiveness and customer service quality.
Assistant Financial Center Manager / Lending
City Credit Union
03.2017 - 10.2018
- Supported the management of the contact center, ensuring efficient handling of member services and customer inquiries related to consumer lending
- Assisted in overseeing the performance and development of loan officers, providing guidance on loan processing and compliance with lending policies
- Supervised loan processing activities to ensure accuracy, efficiency, and adherence to regulatory standards, facilitating smooth and timely loan approvals
- Contributed to enhancing sales strategies and service delivery within the contact center to improve member satisfaction and achieve performance targets
- Collaborated with vendors to streamline services and support operational needs, ensuring effective management of external relationships and contract adherence.
Sr. Lead Electronic Financial Services Officer / Sales Expert
07.2015 - 03.2017
- Led and motivated a team of financial services officers, providing coaching and guidance to enhance performance, achieve loan goals, and drive team success
- Oversaw and managed complex loan structuring processes, ensuring accuracy and adherence to lending standards while meeting organizational and customer needs
- Delivered outstanding customer service by addressing client inquiries, resolving issues, and providing tailored financial solutions to enhance satisfaction and retention
- Drove achievement of sales targets and performance metrics by implementing effective sales strategies and fostering a high-performance team environment
- Streamlined loan processing procedures and financial services operations to improve efficiency and effectiveness in meeting loan and sales objectives.
Electronic Sales Manager / Finance Manager Assistant
Wills Point Chevrolet
01.2012 - 02.2015
- Drove sales performance by meeting and exceeding individual, team, and dealership sales goals, developing and implementing strategies to enhance sales effectiveness and customer engagement
- Managed and optimized internet leads for both sales and service departments, converting leads into sales and ensuring a seamless customer experience through effective follow-up and communication
- Coordinated all aspects of the loan process, including adhering to indirect lending procedures and regulations, managing contractual agreements, and facilitating the signing of loan agreements to ensure compliance and efficiency
- Ensured a superior car-buying experience by demonstrating vehicle features, appraising trade-ins, and addressing customer inquiries, resulting in high levels of customer satisfaction
- Oversaw the management of the dealership's website, including vehicle listings and live chat operations, to attract and engage potential customers and drive online sales
- Managed relationships with financial institutions and vendors to streamline the loan application process and ensure optimal terms and conditions for customers.
Education
Some College Coursework -
Trinity Valley Community College
High School Diploma -
Edgewood High School
Edgewood, TX2011
Skills
- Credit Risk Management
- Regulatory Compliance
- Lending Operations
- Project Management
- Leadership & Coaching
- Strategic Thinking
- Communication
- Project Oversight
- Experienced with [Technology]
- Verbal and written communication
- Proficient with [Technology]
Certification
- Certified Financial Services Counselor (CFSC)
- Project Management Certification
Affiliations
- City Credit Union, Member of the Asset Liability Committee (ALCO), 01/2020, Present
- Contributed to strategic decision-making regarding asset and liability management, including risk assessment and portfolio management.
- Analyzed financial data to support policy recommendations and optimize financial performance.
- Engaged with diverse teams to ensure alignment with regulatory requirements and organizational objectives.
- City Credit Union, Executive Steering Committee Member, 06/2021, Present
- Led strategic initiatives involving product management, credit risk model maintenance, and technology enhancements.
- Coordinated with various departments to implement business strategies and ensure compliance with regulatory standards.
- Presented recommendations for operational improvements and drove key projects to completion.
- City Credit Union, Vice Chair of Culture Committee, 01/2017, 01/2018
- Spearheaded initiatives to enhance organizational culture, including employee engagement activities and community outreach programs.
- Organized and managed events to boost morale and foster a positive work environment.
- Collaborated with cross-functional teams to implement new cultural practices and recognize employee achievements.
Timeline
Lending Manager
City Credit Union
03.2021 - Current
Financial Center Manager / Lending / Contact Center
City Credit Union
10.2018 - 03.2021
Assistant Financial Center Manager / Lending
City Credit Union
03.2017 - 10.2018
Sr. Lead Electronic Financial Services Officer / Sales Expert
07.2015 - 03.2017
Electronic Sales Manager / Finance Manager Assistant
Wills Point Chevrolet
01.2012 - 02.2015
Some College Coursework -
Trinity Valley Community College
High School Diploma -
Edgewood High School
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