Lorenny Peralta
New Brunswick,NJ
Summary
Dedicated and organized receptionist with strong communication skills and a proven ability to manage front desk operations in fast-paced environments. Experienced in scheduling appointments, handling patient or client inquiries, maintaining records, and supporting daily office functions. Known for providing excellent customer service, maintaining confidentiality, and ensuring a smooth and welcoming experience for all visitors. Quick to learn new systems, and always ready to support the team.
Overview
10
10
years of professional experience
Work History
Nail Technician/Administrative Assistant
Revive Spa
North Brunswick, New Jersey
05.2019 - Current
- Monitored inventory levels to ensure adequate supply of materials for services.
- Assisted in training new staff on techniques and customer interaction standards.
- Provided excellent customer service through friendly interactions with clients.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Provided manicures, pedicures and nail treatments to clients.
- Ensured that safety protocols were followed during each service provided.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Maintained customer records for future reference.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Nail Technician/Administrative Assistant
Grit & Polish
Princeton, New Jersey
01.2017 - 05.2019
- Provided expert nail care services using professional-grade tools and products.
- Monitored inventory levels to ensure adequate supply of materials for services.
- Managed appointment scheduling to optimize workflow and minimize wait times.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Maintained accurate records of client information and service history.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
Customer Service Representative
Foodtown
New Brunswick , NJ
08.2015 - 08.2016
- Resolved issues by following company policies and procedures effectively.
- Trained new staff on customer service protocols and best practices.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Medical Billing And Coding
DeVry University
North Brunswick, NJ08-2023
High School Diploma -
New Brunswick High School
New Brunswick, NJ06-2015
Associate of Arts - Business Administration
Middlesex County College
Edison, NJSkills
- Appointment scheduling
- Customer relationship management
- Customer record maintenance
- Problem solving
- Communication skills
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Nail Technician/Administrative Assistant
Revive Spa
05.2019 - Current
Nail Technician/Administrative Assistant
Grit & Polish
01.2017 - 05.2019
Customer Service Representative
Foodtown
08.2015 - 08.2016
Medical Billing And Coding
DeVry University
High School Diploma -
New Brunswick High School
Associate of Arts - Business Administration
Middlesex County College
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