Summary
Overview
Work History
Education
Skills
Timeline
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Loren "Ross" Quilliam

Eagle River,AK

Summary

Results-oriented Assistant Store Manager offering 15 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.

Overview

15
15
years of professional experience

Work History

Lead Assistant Store Manager

Fred Meyer
Eagle River, AK
02.2022 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff of 250+ associates, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Assisted in managing $1.5 Million in weekly location sales.

Operations Assistant Store Leader

Fred Meyer
Eagle River, AK
09.2021 - 01.2022
  • Oversaw weekly schedules, and resolved scheduling issues.
  • Created weekly sales forecast for store to ensure fiscally responsible plans are in place.
  • Managed and assisted team workload to reach production targets.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Supervised shrink and loss for location.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Oversaw supply orders and controllable costs for location.

Merchandising Assistant Sore Manager

Fred Meyer
Anchorage, AK
05.2018 - 08.2021
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Arranged consistent shelves, bins and racks at multiple locations by following established planograms.
  • Oversaw inventory counts each monthly to maintain stock records and account for shrinkage.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Assessed areas of service concern and developed improvement plans.

Home Department Manager

Fred Meyer
Anchorage, AK
02.2017 - 04.2018
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.

Home Department Assistant Manager

Fred Meyer
Anchorage, AK
05.2007 - 01.2017
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Approved regular payroll submissions for employees.

Education

Bachelor of Science - Business Management

University of Alaska Anchorage
Anchorage, AK
05.2006

Skills

  • Recruitment and Hiring
  • Customer Service Management
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Budget Control
  • Administrative Management
  • Assignment Delegation
  • Business Leadership
  • Business Forecasting

Timeline

Lead Assistant Store Manager

Fred Meyer
02.2022 - Current

Operations Assistant Store Leader

Fred Meyer
09.2021 - 01.2022

Merchandising Assistant Sore Manager

Fred Meyer
05.2018 - 08.2021

Home Department Manager

Fred Meyer
02.2017 - 04.2018

Home Department Assistant Manager

Fred Meyer
05.2007 - 01.2017

Bachelor of Science - Business Management

University of Alaska Anchorage

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Loren "Ross" Quilliam