Lorens Espinosa
Industrial Engineer
San Cristobal
Summary
Recent graduate with foundational knowledge in Industrial Engineering.
Experienced with identifying and attracting top talent across various industries. Utilizes strategic recruitment methods to build strong candidate pipeline. Track record of fostering positive candidate experiences and improving hiring processes.
Overview
2027
2027
years of professional experience
2
2
Languages
Work History
Freelance Special Events Staff Member
Smart Congress
- Coordinated registration processes for attendees, streamlining check-in procedures and enhancing the overall guest experience.
- Maintained clear communication with clients throughout the event planning process, consistently meeting their expectations and requirements.
- Managed post-event cleanup efficiently, leaving venues in pristine condition after every function.
- Ensured health and safety protocols were observed during events, maintaining a safe atmosphere for guests and staff alike.
Talent Acquisition Specialist
Alorica
07.2024 - Current
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Talent Acquisition Associate (Compliance Auditor)
Alorica
05.2022 - 07.2024
- Collaborated closely with HR partners to ensure seamless onboarding processes for all new hires.
- Maintained up-to-date knowledge of relevant labor laws and regulations, ensuring compliance throughout the recruiting process.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Talent Acquisition Sourcer
Alorica
08.2021 - 05.2022
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with recruiters to improve talent pipeline, ensuring a steady flow of qualified candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Provided exceptional candidate experience throughout the hiring process, from initial contact to offer negotiation or rejection feedback.
Customer Service Representative
Alorica
09.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Housekeeper
Resorts Casino
05.2019 - 09.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Crepe Store Crew Member
Tropicana Casino And Resort
05.2019 - 09.2019
- Mixing batter, cooking crepes on griddles, adding fillings
- Assisting guests, answering questions about the menu, and handling special dietary requests.
- Maintaining a clean workstation, sanitizing equipment, and following health guidelines.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Customer Service Representative
Concentrix
11.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Industrial Engineering
Universidad Dominicana O&M
Santo Domingo, Dominican Republic 05.2001 -
Skills
Customer service focus
Strong organization
Sales experience
Food and beverage experience
Problem-solving
Time management
Strong work ethic
Multitasking
Excellent communication
Safety management
Timeline
Talent Acquisition Specialist
Alorica
07.2024 - Current
Talent Acquisition Associate (Compliance Auditor)
Alorica
05.2022 - 07.2024
Talent Acquisition Sourcer
Alorica
08.2021 - 05.2022
Customer Service Representative
Alorica
09.2019 - 05.2021
Housekeeper
Resorts Casino
05.2019 - 09.2019
Crepe Store Crew Member
Tropicana Casino And Resort
05.2019 - 09.2019
Customer Service Representative
Concentrix
11.2018 - 05.2019
Master of Science - Industrial Engineering
Universidad Dominicana O&M
05.2001 -
Freelance Special Events Staff Member
Smart Congress