Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorenz Napoles

Norman,OK

Summary

Results-driven and versatile professional with a strong background in data analysis, sales, customer service, and security operations. Skilled in analyzing complex information with a proven track record in improving customer experiences. Recognized for consistently exceeding sales goals and delivering exceptional customer support. Experienced in asset protection with a demonstrated ability to implement protocols and ensure safety and operational efficiency.

Overview

8
8
years of professional experience

Work History

Analyst/US Rater

TELUS AI Solutions
06.2021 - 03.2025
  • Provided detailed feedback on 40+ results of text, web pages, images, and other data types to improve AI and search engine performance for leading technology clients.
  • Recognized for maintaining above 95% accuracy and consistent adherence to project guidelines and quality standards.
  • Demonstrated initiative by independently researching complex topics to enhance evaluation accuracy and subject matter understanding.
  • Strengthened analytical skills through content evaluation based on predefined criteria, metrics, and quality benchmarks.

Sales Associate

The DeeP Comic, Games, and Toys
09.2023 - 09.2024
  • Efficiently handled hundreds of dollars in cash and dozens of POS transactions daily in compliance with company policies, ensuring accuracy and accountability.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained visual merchandising standards by organizing displays to enhance product visibility and boost sales.
  • Collaborated with team members to improve store operations and share best practices.

Security Officer

Securitas Security Services
01.2021 - 06.2021
  • Enforced site-specific security protocols across 3 locations, ensuring safety and compliance with company standards.
  • Adapted efficiently to new sites and systems, maintaining consistent performance across multiple assignments.
  • Conducted continuous risk assessments and threat analyses to maintain a secure environment for employees and visitors.
  • Controlled access by verifying identification and authorizing entry and exit of vehicles, cargo, and personnel.

Courtesy Clerk

Kroger
01.2017 - 05.2017
  • Provided efficient and courteous customer assistance during checkout, including bagging groceries and helping with product location and store inquiries.
  • Maintained cleanliness and organization by sweeping, restocking shelves, and ensuring safety through prompt hazard removal.

Education

Bachelor of Arts - Music Technology

University of Alabama in Huntsville
03.2020

Skills

  • Proficient in Microsoft Office Programs
  • Experienced in information analysis and summarization
  • Comprehensive documentation skills
  • Operating scanning machines
  • Risk assessment and resolution
  • Site-specific protocol execution
  • Skilled in transitioning to new systems
  • Detail-oriented approach
  • Strong organizational abilities
  • Effective time management

Timeline

Sales Associate

The DeeP Comic, Games, and Toys
09.2023 - 09.2024

Analyst/US Rater

TELUS AI Solutions
06.2021 - 03.2025

Security Officer

Securitas Security Services
01.2021 - 06.2021

Courtesy Clerk

Kroger
01.2017 - 05.2017

Bachelor of Arts - Music Technology

University of Alabama in Huntsville

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