LORENZA JAIMES
Round Rock,Tx
Summary
Bilingual Administrative Assistant who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. To further my career in a customer/public service industry within a company that demands and rewards excellence, while providing opportunities for advancement and personal growth.
Overview
5
5
years of professional experience
Work History
Bilingual Assistant Property Manager
TAM Residential
Austin, TX
09.2023 - 09.2024
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Escalated critical issues to the property manager to deliver an immediate resolution.
- Promoted property to businesses in the local area through marketing collateral, phone calls, and email messages.
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using Knock/CRM software and followed up with interested parties.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to promote immediate resolution.
Bilingual Assistant Property Manager
Sandalwood Management
Round Rock, TX
03.2020 - 04.2023
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Updated tenant and unit information to keep current in housing database.
- Checked rental eligibility by following company's verification process.
- Oversaw daily operations, maintenance and administration of various properties.
- Checked common areas regularly to keep neat, clean and free of debris.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Escalated critical issues to property manager to promote immediate resolution.
- Handled security deposit refunds.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Reviewed completed applications and assessed household information against file history and program regulations.
Bilingual Leasing Consultant
Terrace At Walnut Creek Apartments The NRP Group
Austin, TX
10.2019 - 01.2020
- Showing apartments and answering prospective residents’ questions about pricing
- Maintain prospect records using proprietary online tools
- Verify applications and follow up on applications including resident screening
- Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
- Follow up on prospects and leads
- Developed long lasting relationships with our current residents and provide them with exceptional customer service
- Prepares and assists with all leasing agreements
- Daily management of Lead2Lease with 100% new leads managed, follow-up with every prospect within 48 hours of a property tour and maintain a 30% closing ratio
- Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Maintained accurate records of correspondence with and from tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to deliver immediate resolution.
- Increased occupancy through dynamic marketing initiatives.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Received rent payments and tracked transactions in accounting software.
- Tracked leads using iLoveLeasing software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Education
Realtor - Real Estate
The Real Estate Business School
Austin Texas10.2023
Certified Dental Assistant - Dental Assisting
Altierus Career Colleges
Austin, TX2010
High School Diploma -
Austin Community College
Austin, TX2003
Skills
- Tax Credit
- Yardi Voyager Proficient
- Knock Proficient
- Rent Café CRM Proficient
- Bilingual Spanish/English
- Microsoft Office
- Advertising
- Travel Administration
- Proof Reading
- Customer Service
- Theme Fundraising Campaign
- 38 WPM
- Account Management
- Creative Events
- Quick Learner
- Public Relations & Marketing
- Scheduling and Calendar Management
- Background Checks
- Sales and Marketing Aptitude
- Property Amenities
- Generate Leases/Notices
- Record Keeping
- Property Tours
- Issue Escalation
- Application Processing
- Knowledge of Leasing and Market Conditions
- Project Management
- Sales and Marketing
- Multi-Family Property Management
- State Reports
- Annual Recertification's
- State Inspections
- Schedule Maintenance & Repair Work Orders
- Schedule Vendors
- Schedule Housing Inspections for all Section 8 Programs
Activities and Honors
Volunteered - Austin Humane Society Volunteered - Allen R. Baca Senior Center Participated - In various charitable in other related activities, including raising funds to support students in UT fashion school. Dells Children's Hospital- Raised Donations for children.
Timeline
Bilingual Assistant Property Manager
TAM Residential
09.2023 - 09.2024
Bilingual Assistant Property Manager
Sandalwood Management
03.2020 - 04.2023
Bilingual Leasing Consultant
Terrace At Walnut Creek Apartments The NRP Group
10.2019 - 01.2020
Realtor - Real Estate
The Real Estate Business School
Certified Dental Assistant - Dental Assisting
Altierus Career Colleges
High School Diploma -
Austin Community College
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