Lorenza Oliveira
Worcester,MA
Summary
Proven track record in customer service and cash handling, demonstrated at La Cucina Italiana and Subway. Excelled in high-pressure environments, ensuring seamless team collaboration and hospitality service. Adapted quickly to new tasks, significantly enhancing guest satisfaction and operational efficiency without compromising service quality. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
La Cucina Italiana
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Crew Member
Subway
06.2021 - 01.2022
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
South High School Community
Worcester, MA06.2024
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Handling Complaints
Languages
Portuguese
Native or Bilingual
Timeline
Waitress
La Cucina Italiana
04.2023 - Current
Crew Member
Subway
06.2021 - 01.2022
High School Diploma -
South High School Community
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