Lorenzo Mitchell
Content Moderator
San Antonio,TX
Summary
- Business-minded partnerships and sales professional with a broad consumer marketing background. Well versed in brand and passionate about audience and revenue growth. My industry focus and interest lies at the intersection of consumer, tech, and media/entertainment. engineering/low voltage camera and fire alarm.
- Skilled in identifying and resolving issues within collaborative team environment, seeking to transition into new field. Developed strong analytical and problem-solving skills through work in demanding quality assurance settings. Focused on leveraging these skills to drive improvements and efficiencies in new role.
- I'm at my best when I'm continually tackling complex problems, uncovering new insights and creative business opportunities, and driving a team of diverse perspectives towards a unified vision. And I'm quite passionate about finding a way to do all of this while helping people along the way!
Overview
4
4
years of professional experience
Work History
Content Moderator
TaskUs
02.2024 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Acquired in-depth knowledge of content areas to provide effective edits.
- Suggested improvements to content to enhance quality and accuracy.
Fraud Specialist
Conduent
12.2023 - 02.2024
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
Marketing Coordinator
TaskUs
01.2023 - 05.2023
- Worked as an Advertising Analyst & Marketing Contractor for TaskUs on behalf of one of the largest social media platforms in the world to measure and optimize ad performance, including conducting A/B testing, evaluating ad creative and targeting strategies, and identifying areas for improvement.
- Providing marketing recommendations to clients based on data-driven insights and industry trends to drive campaign success. and increase ROI. Collaborating with cross-functional teams to develop and implement marketing strategies that aligned with the client's goals and objectives. Staying up-to-date with the latest changes and updates to advertising platforms and utilizing this knowledge to inform and improve our marketing strategies.
- Providing regular updates to clients on the performance of their campaigns, including analyzing metrics such as reach, engagement, and conversion rates.
- Job Credentials: Digital Strategy Cross- functional Collaborations Campaign Performance Analysis Data-driven Marketing Social media Advertising platforms
Operations Lead
Walmart
02.2021 - 01.2022
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Unloading the General Merchandise trucks and placing the freight on different pallets for staging Stocking, Picking, and Binning merchandise as needed.
- Operating RFID devices, Power Equipment Unloading the General Merchandise trucks and placing the freight on different pallets for staging Stocking, Picking, and Binning merchandise as needed. Operating RFID devices, Power Equipment
- Job Credentials: Supply Management. Enterprise Resource Planning (ERP). Unloading Packing English. Attention to Detail Supply Planning Procurement. Inventory Management Problem Solving. Communication Critical Thinking
Education
BBA - Business Administration
Northeast Lakeview College
Universal City, TX05.2027
High School Diploma -
Academy of Creative Education
San Antonio, TX05.2021
Skills
- Cultural awareness
- Content management
- Online research
- Social media
- Strong attention to detail
- Critical thinking
- Team collaboration
- Problem identification
- Critical analysis
- Fact-checking
- Task prioritization
- Revision recommendations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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