Lorenzo Allochi
San Antonio,TX
Summary
Dynamic professional with extensive experience at SUBWAY® Restaurants, excelling in customer service and problem-solving. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in inventory management and team leadership, fostering a positive work environment while maintaining attention to detail. Committed to achieving organizational goals through effective communication and collaboration.
Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.
Overview
29
29
years of professional experience
Work History
Team Associate
Walmart
03.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified merchandise for proper prices and labels.
Store Manager
SUBWAY®Restaurants
07.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Administrator
Family Business
06.2014 - 07.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Vice President
Bodegas Allochi S.A.
02.2000 - 05.2014
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Identified opportunities to improve business process flows and productivity.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Part Time
Envases Don Justo S.A.
01.1997 - 12.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Law
Universidad De Congreso
Mendoza, Mendoza, ArgentinaHigh School Diploma -
Dr Nicolas Avellaneda
Godoy Cruz, Mendoza, Argentina12-2001
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Following instructions
- Positive attitude
- Cleaning
- Organizing work stations
- Order preparation
- Flexible schedule
- Money handling
Languages
Spanish
English
Native or Bilingual
Interests
Learning and improve personal and professional those are my life goals
Timeline
Team Associate
Walmart
03.2025 - Current
Store Manager
SUBWAY®Restaurants
07.2024 - 11.2024
Administrator
Family Business
06.2014 - 07.2019
Vice President
Bodegas Allochi S.A.
02.2000 - 05.2014
Part Time
Envases Don Justo S.A.
01.1997 - 12.1999
Law
Universidad De Congreso
High School Diploma -
Dr Nicolas Avellaneda
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