Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lorenzo Alston

Claymont,DE

Summary

I am a dedicated IT Professional with a commitment to technical excellence and customer satisfaction. Skilled in troubleshooting hardware, software, and networking issues while providing exceptional customer service. Continuously enhancing technical proficiency, fostering collaboration, and contributing to process improvement initiatives. Dedicated to professional development and achieving career advancement within the IT field. Willing to relocate to: Claymont, DE - Claymont, DE Authorized to work in the US for any employer

Overview

39
39
years of professional experience
1
1
Certification

Work History

IT System Specialist

International Recovery Systems
05.2024 - Current
  • Use Team Dynamix ticketing system to create tickets and manage assets
  • Setup Accounts for new employees and manager accounts for all users
  • Assist in Onboarding
  • Support offsite staff remotely
  • Setup and support Vonage IP phones
  • Setup and support Microsoft Teams desktop application
  • Setup and configure Company iPads and Apple Mac mini/Mac books
  • Setup and configure Dell desktop/laptops
  • Track Mac products using Hexnode mdm
  • Use Imaging software when setting up Desktop/Laptops and Netbooks
  • Setup & Install/Upgrade New Hardware & Software
  • Setup LAN/WAN
  • Work within Team Viewer Remote application
  • Racking switches, patch panels, and serial hubs
  • Support for Canon copiers
  • Monitor security cameras for our facilities
  • Setup Conference rooms audio and video
  • Travel to satellite locations to setup/deploy equipment and handle any and all issues with employee equipment and accounts
  • Assist in Writing Procedural Manuals for Company
  • Communicate with Software/Hardware Vendors via phone calls and emails
  • Break fix for all equipment

Desktop Engineering Specialist

Zensar Technologies
12.2019 - 05.2024
  • Only IT Tech onsite to physically support Versant Health staff
  • Use Service Now ticketing system to create tickets and manage assets
  • Assist in Onboarding
  • Support offsite staff remotely
  • Setup and support Ringcentral IP phones
  • Setup and support Ringcentral desktop and mobile application
  • Setup and support Microsoft Teams desktop application
  • Setup and support Viewneo SignageStick 2 Smart Media Players
  • Setup Itune Company Portal on iPhones
  • Setup and support for Okta, Duo, Yubikey Multifactor Authentication
  • Admin support for Axonius
  • Work within Connect Wise Control Remote application
  • Work within SCCM to push applications to Windows computers
  • Reimage desktops/laptop using PXE Boot
  • Zero Day and Critical Security Patching
  • Setup Cisco AnyConnect VPN on desktop/laptops
  • Work within McAfee ePolicy Orchestrator 5.9.1
  • Setup and Configure Meridian Management Kiosk in web application and Android tablets for Covid temperature scanning
  • Setup iPad as Kiosk for Envoy application
  • Encrypt and Decrypt drives using McAfee and Bitlocker
  • Providing smart hands for Network Engineers
  • Work with Telecommunication Dept. to configure iPhones
  • Setting up racks in server room
  • Racking switches, patch panels, and serial hubs
  • Setting up and configuring DVI (Digital Vision) application on desktops
  • Resetting user passwords in AD
  • Support for Outlook 2013, 2016 and 365
  • Support for Symbol hand held barcode scanners
  • Support for Brother, HP printers and Xerox copiers
  • Break fix for all equipment
  • Software support for ExacqVision, Key Scan, Tracer Summit, Device Master and Port Vision DX
  • Admin support for Microsoft 365, Teamdynamix, Hexnode mdm, RDN - Recovery Database, Third Eye, Fleetio, Clear Plan, Clear Data, Repo Report, Recovery Connect, Apple Business Management, Word Press Dashboard

Junior IT Administrator

Child Guidance Resource Centers
02.2016 - 11.2019
  • Setup Accounts on Desk/Laptop PCs For Current and New Employees
  • Troubleshoot & Repair Problems with Desk/Laptops and Netbooks
  • Use Imaging software when setting up Desktop/Laptops and Netbooks
  • Setup & Install/Upgrade New Hardware & Software
  • Setup LAN/WAN
  • Setup various printers( Brother, HP, Cannon, Lexmark,)
  • Trouble shoot problems with printers
  • Setup Employee access to main building and satellite locations
  • Setup Users in Active Directory
  • Setup Users in Outlook 2003/2007/2010
  • Create Distribution lists and Calendars on our Exchange Server
  • Trains and orients staff on use of hardware and software
  • Setup audio visual equipment for conference meetings
  • Configure company IP phones, setup voicemail and distribute long distance codes for employees
  • Maintain Inventory for Hardware/Software
  • Use Remote Access, LogMeIn to trouble shoot and fix issues
  • Map Network Drives on Desktops/Laptops and Netbooks
  • Setup Remote access on Desk/Laptops (Apple) and Netbooks to Servers
  • Setup Email and WIFI on tablets, netbooks/laptops and smartphones
  • Communicate with Software/Hardware Vendors via phone calls and emails
  • Assist in Writing Procedural Manuals for Company
  • Assist in maintaining Barracuda load balance and firewall
  • Setup audio visual equipment for conference meetings
  • In charge of distributing and supporting Verizon Mobile Hotspot and Cell Phones for mobile Clinicians and Doctors
  • Trouble shoot hotspots and cell phones
  • Setup Remote access for all satellite locations
  • Travel to satellite locations to setup/deploy equipment and handle any and all issues with employee equipment and accounts
  • Work a rotating schedule visiting satellite buildings to maintain a physical presence at the locations
  • Setup equipment for school camps in the summer and special outdoor events
  • Setup and maintain computers in children's computer room for school and after school programs
  • Setup new servers: Windows Server 2008 R2
  • Monitor and install new updates to servers
  • Monitor and install new updates to medical records database: Anasazi
  • Add new exclusion ranges in IP address pool
  • Monitor Remote Desktop Services Manager
  • Monitor security cameras for our facilities
  • Video editing to create DVDs
  • Setup Video Conferences using Zoom software
  • Oversee Desktop Technicians

Desktop Technician

Horizon Services Inc
11.2014 - 02.2016
  • Use Connect Wise Ticketing System to resolve all company-wide issues.
  • Setup Accounts on Desk/Laptop PCs For Current and New Employees
  • Troubleshoot & Repair Problems with Desk/Laptops, Samsung Notes, I Pads and I Phones
  • Setup & Install/Upgrade New Hardware & Software
  • Setup LAN/WAN
  • Setup various printers( Brother, HP, Cannon, Lexmark,)
  • Trouble shoot problems with printers
  • Setup Employee access to main building and satellite locations
  • Setup Users in Active Directory
  • Setup office personnel and mobile technicians in Servman desktop/mobile Application
  • Setup Users in Outlook 2007, 2010, 2013
  • Trains staff on use of hardware and software
  • Configure company phones, setup voicemail
  • Maintain Inventory for Hardware/Software
  • Map Network Drives on Desktops/Laptops
  • Setup Remote access on Desktops, Laptops, and I Pads to Servers
  • Setup Email and WIFI on I Pads and I Phones
  • Communicate with Software/Hardware Vendors via phone calls and emails
  • Help in distributing and supporting Verizon Mobile Cell Phones/Tablets for mobile Technicians and Salesmen
  • Setup Remote access for all satellite locations
  • Travel to satellite locations to setup/deploy equipment and handle any and all issues with employee equipment and accounts
  • Work a rotating schedule visiting satellite buildings to maintain a physical presence at the locations
  • Work a rotating on-call schedule for after hours and weekends
  • Appeared in Horizon Services Commercial as an extra

Desktop Technician

Child Guidance Resource Centers
08.2012 - 11.2014
  • Use Spice Works Ticketing System to resolve all company-wide issues.
  • Setup Accounts on Desk/Laptop PCs For Current and New Employees
  • Troubleshoot & Repair Problems with Desk/Laptops and Netbooks
  • Use Imaging software when setting up Desktop/Laptops and Netbooks
  • Setup & Install/Upgrade New Hardware & Software
  • Setup LAN/WAN
  • Setup various printers( Brother, HP, Cannon, Lexmark,)
  • Trouble shoot problems with printers
  • Setup Employee access to main building and satellite locations
  • Setup Users in Active Directory
  • Setup Users in Outlook 2003/2007
  • Create Distribution lists and Calendars on our Exchange Server
  • Trains and orients staff on use of hardware and software
  • Setup audio visual equipment for conference meetings
  • Configure company IP phones, setup voicemail and distribute long distance codes for employees
  • Maintain Inventory for Hardware/Software
  • Use Remote Access, LogMeIn, and JoinMe to trouble shoot and fix issues
  • Map Network Drives on Desktops/Laptops and Netbooks
  • Setup Remote access on Desk/Laptops (Apple) and Netbooks to Servers
  • Setup Email and WIFI on I Pads and I Phones
  • Communicate with Software/Hardware Vendors via phone calls and emails
  • Assist in Writing Procedural Manuals for Company
  • Setup audio visual equipment for conference meetings
  • In charge of distributing and supporting Verizon Mobile Hotspot and Cell Phones for mobile Clinicians and Doctors
  • Trouble shoot hotspots and cell phones
  • Setup Remote access for all satellite locations
  • Travel to satellite locations to setup/deploy equipment and handle any and all issues with employee equipment and accounts
  • Work a rotating schedule visiting satellite buildings to maintain a physical presence at the locations
  • Setup equipment for school camps in the summer and special outdoor events
  • Setup and maintain computers in children's computer room for school and after school programs

IT Assistant

World Imports ltd
02.2011 - 08.2012
  • Use Zen Desk Ticketing System to resolve all company-wide issues.
  • Setup Accounts on Desk/Laptop PCs For Current and New Employees
  • Troubleshoot & Repair Problems with Desk/Laptops
  • Setup & Install/Upgrade New Hardware & Software
  • Setup LAN/WAN
  • Run and test CAT5/5e and CAT6 cables
  • Make patch cables
  • Setup various printers( Brother, Zebra, HP, Cannon, Lexmark, Ricoh)
  • Trouble shoot any problems with printers
  • Setup Employee access to main gate entrance with security access cards
  • Setup Users in Active Directory
  • Setup Users in Outlook 2003 and 2010
  • Trains and orients staff on use of hardware and software
  • Configure company phones/IP phones for employees
  • Maintain Inventory for Hardware/Software
  • Map Network Drives on Desktops/Laptops
  • Setup Remote access on Desktops/Laptops to Servers
  • Setup Email and WIFI on I Pads and I Phones
  • Communicate with Software/Hardware Vendors via phone calls
  • Assist in Writing Procedural Manuals for Company
  • Setup audio visual equipment for conference meetings
  • Assist in creating floor plans for the phone systems throughout company, using Microsoft Visio
  • Organize and label cables to patch panels
  • Help to maintain and configure Symbol Wireless Barcode Scanners
  • Create and distribute barcodes using Bartender 7.75 software
  • Create New Customer Accounts on Company's Ecommerce and Portal Websites
  • Add and Remove new and old product from Ecommerce Website
  • Set up Sales Reps accounts
  • Run Reports for Sales Reps using Crystal Reports and exporting it to excel spreadsheets
  • Assist in helping customers that have problems with navigating company's websites(help desk)
  • In charge of distribution for monthly/quarterly catalogs to customers on mailing list

IT consultant

Schatzberg Chiropractic and Rehabilitation Center
02.2009 - 07.2012
  • Setup & Install New Hardware & Software Systems
  • Install Anti Virus Software & Firewalls
  • Troubleshoot & Repair Simple Problems with Operating System
  • Maintain Local Area Network

Database/IT Administrator

Power Telesales
04.2010 - 01.2011
  • Manage Vanillasoft Database
  • Create User and New Client Accounts in Vanilla Soft
  • Create User Accounts in Ringcentral.com, Metrofax.com, Myhotsing.com, and Godaddy.com
  • Communicated with Software Vendors via phone calls
  • Communicated with Clients via phone calls (help desk) and trouble shoot any problems
  • Manage Microsoft Windows SharePoint for Power Telesales
  • Create Client Lead Lists using List Giant
  • Enter Client info of list generated using Excel 2010
  • Setup Additional Client info using Notebook 2010
  • Setup and Monitor Backups using Storage Crafts software: Shadow Protect Desktop
  • Setup Accounts For New Employees
  • Setup & Install New Hardware & Software
  • Configure Laptops for New Employees
  • Setup LAN/WAN
  • Troubleshoot & Repair Problems with Desk/Laptops

Finishing Machine Operator

Oberthur Card Systems
06.2008 - 03.2009
  • Responsible for processing accurate records
  • Assisted with minor/major repairs to machinery

Union Shop Stewart and Finishing Machine Operator

Foamex International
04.1996 - 11.2007
  • Acted as mediator between supervisors and employees of company
  • Responsible for processing accurate records
  • Assisted with minor/major repairs to machinery
  • Compiled data readings and entering them into Quantum Database
  • SOP (Standard Order of Operation) Curator
  • ISO 9000 Certified Machine Operator
  • Quantum Data Myte Certified
  • Forklift Operation Certified

Machine Operator

W. Rose Tools Inc
01.1987 - 01.1996
  • Responsible for processing accurate records
  • Assisted with minor/major repairs to machinery
  • Shipping and Receiving - Heavy Machine Operator

Education

Associates Degree of Science - Computer Network Systems

ITT Technical Institute
King of Prussia, PA

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Academy Park High School
Sharon Hill, PA
01.1988

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Saint James High School
Chester, PA
01.1985

Skills

  • Systems: Windows (98, 2000, XP, Vista, 7, 8,10), Mac, Linux
  • Hardware: Servers, Hubs, Routers, Switches, Patch Panels, PC's, Smart Phones, Tablets, Printers/ Copiers, Print servers
  • Software: MS Office Suite (2003, 2007, 2010, 2013) Visio, Norton Anti Virus, McAfee Anti Virus, Windows SharePoint, Shadow Protect Desktop, Log Me In, Join Me, Apprise, SX Enterprise, Crystal Reports IX, Norton Ghost, Clone Zilla, Anasazi, Servman
  • Networking: TCP/IP, DNS, DHCP, Ethernet
  • Languages: VBNET

Certification

Driver's License

Timeline

IT System Specialist

International Recovery Systems
05.2024 - Current

Desktop Engineering Specialist

Zensar Technologies
12.2019 - 05.2024

Junior IT Administrator

Child Guidance Resource Centers
02.2016 - 11.2019

Desktop Technician

Horizon Services Inc
11.2014 - 02.2016

Desktop Technician

Child Guidance Resource Centers
08.2012 - 11.2014

IT Assistant

World Imports ltd
02.2011 - 08.2012

Database/IT Administrator

Power Telesales
04.2010 - 01.2011

IT consultant

Schatzberg Chiropractic and Rehabilitation Center
02.2009 - 07.2012

Finishing Machine Operator

Oberthur Card Systems
06.2008 - 03.2009

Union Shop Stewart and Finishing Machine Operator

Foamex International
04.1996 - 11.2007

Machine Operator

W. Rose Tools Inc
01.1987 - 01.1996

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Academy Park High School

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Saint James High School

Associates Degree of Science - Computer Network Systems

ITT Technical Institute

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