Lorenzo Arellano
Otisville,NY
Summary
Studied HVAC/R systems and learned how to diagnose/troubleshoot systems. Learned how to bend, braze, and solder copper piping for units and systems. Experienced with hands-on-training and applications tasks directly related to HVAC/R systems Proficient in sales, customer service and online communications. Skillfully monitors processes to meet changing demands, increase efficiency, and boost sales. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
Hudson Valley Credit Union
11.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Originated and Funded personal, vehicle and home equity loans for members.
- Established new membership application for new members and opened additional shares for existing members. Additionally preformed account maintenance to fix and adjust any issues members had.
Business Owner
Lorenzo's Mobile Detailing
01.2023 - Current
- Founded and manage “Lorenzo’s Mobile Detailing,” overseeing all aspects of the business.
- Responsible for running and maintaining social media accounts, implementing marketing strategies, and conducting digital and in-person promotions.
- Personally handle client communications, ensuring high-quality customer service and satisfaction.
Team Coordinator
Gucci
06.2022 - 10.2022
- Efficiently managed a significant volume of sales-related inquiries, successfully converting them into online sales, averaging over 1000 daily interactions.
- Demonstrated excellence in overseeing daily operations, addressing employee inquiries, and specializing in online transactions for clients.
- Successfully directed team efforts to meet targeted objectives, ensuring seamless operations and exceptional service.
- Proficiently handled office operations, resolving conflicts, and maintaining a smooth workflow.
Assistant Store Manager
Aéropostale
09.2019 - 06.2022
- Exhibited strong leadership as Assistant Store Manager, overseeing daily operations and optimizing team performance.
- Managed payroll operations, ensuring accurate and timely payment for all employees.
- Analyzed monthly sales and performance data to support strategic decision-making and operational planning.
- Conducted regular walk-throughs to enhance store appearance and professionalism, resulting in improved customer experiences.
- Efficiently managed inventory and daily activities, supporting customer service objectives and operational smoothness.
- Optimized group productivity by delegating tasks to team members, fostering a positive and efficient work environment.
- Trained new team members, improving sales performance through effective cash register operation, stock management, and upselling techniques.
Education
Associate of Applied Science - Business
Orange County Community College
EPA 608 And 410A - HVAC/R
Ulster Boces Career And Technical Education
Port Ewen, NY05-2025
High School Diploma -
Pine Bush High School
06.2021
Criminal Justice - Law And Security
Career in Technological Education Center
06.2021
Skills
- Goals and Performance
- Maximizing Profitability
- Sales Expertise
- Time Management
- Ability to problem solve during complex situations
- Strengths in customer service and sales
- Monitoring sales to meet expectations
- HVAC maintenance
- Project management
- Refrigeration systems
- Troubleshooting equipment
- Preventive maintenance
Education
true
Timeline
Financial Services Representative
Hudson Valley Credit Union
11.2023 - Current
Business Owner
Lorenzo's Mobile Detailing
01.2023 - Current
Team Coordinator
Gucci
06.2022 - 10.2022
Assistant Store Manager
Aéropostale
09.2019 - 06.2022
High School Diploma -
Pine Bush High School
Criminal Justice - Law And Security
Career in Technological Education Center
Associate of Applied Science - Business
Orange County Community College
EPA 608 And 410A - HVAC/R
Ulster Boces Career And Technical Education
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