Lorenzo Baeza Andrade
Dover,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Offering strong foundation in bilingual communication and genuine interest in customer service, eager to learn and grow within this role. Brings ability to understand and address customer concerns promptly and accurately, coupled with proficiency in using customer service software. Ready to use and develop communication and problem-solving skills in call Representative role.
Overview
4
4
years of professional experience
Work History
Lumber Sales Associate
Lowe’s Home Improvement
02.2024 - 10.2024
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to help customer set up business accounts
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat
Call Representative
IPD Agency
03.2022 - 04.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boost traffic with telling customers that can recive a good offer on their existing vehicle
Internship Door to Door
HCR Remolding
02.2021 - 02.2022
- Organized consultations with homeowners aligning with their individual schedules
- Utilized strong communication abilities during presentations which led to increased understanding Presenting a company brochure with company info and project selection.
- Solved customer challenges by offering relevant products and services.
Education
Standard 24 Credit - 24 Credit Standard Diploma
Northeast High School
Saint Petersburg Fl05.2018
Skills
- Lumber grading
- Upselling
- Commercial customer support
- Customer service
- Friendly and helpful
- Problem-solving
- Attention to detail
- Excellent communication
- Organizational skills
- Building customer loyalty
- Telephone etiquette
Timeline
Lumber Sales Associate
Lowe’s Home Improvement
02.2024 - 10.2024
Call Representative
IPD Agency
03.2022 - 04.2023
Internship Door to Door
HCR Remolding
02.2021 - 02.2022
Standard 24 Credit - 24 Credit Standard Diploma
Northeast High School
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