Lorenzo Barnett
Aberdeen,MD
Summary
Bilingual (Spanish-English) and highly organized professional with experience in employment services, customer service, administrative support, policy research, and IT support. Skilled in client communication, front-desk reception, technical troubleshooting, and confidential records management. Experienced working in academic and non-profit settings while supporting clients through outreach, employment assistance, and advocacy initiatives. Strong written communication, multitasking, and organizational abilities with proficiency in Microsoft Office, Google Workspace, and database management. Recently obtained a Bachelor's degree in Political Science with a strong foundation in policy research, advocacy, and technical support.
Overview
4
4
years of professional experience
Work History
Student Technician / IT Help Desk Reception
Goucher College
Baltimore, MD
01.2022 - Current
- Provided front-line technical support to students, faculty, and staff in a professional environment.
- Assisted users with troubleshooting hardware, software, internet connectivity, and account access issues.
- Created and managed support tickets to document and resolve IT requests efficiently.
- Guided users through password resets, software installations, and basic system configurations.
Employment Services Intern
The Fortune Society
Long Island City, NY
05.2025 - 08.2025
- · Conducted outreach calls and assisted clients with résumés, cover letters, job applications, and interview preparation.
- · Maintained confidential client records, completed intake interviews, and tracked client progress with staff.
- · Researched job opportunities, and eligibility requirements for ex-incarcerated clients
Library Student Worker / Reception
Goucher Library
Baltimore, MD
01.2023 - 01.2024
- Assisted students, faculty, and visitors with locating materials and accessing library resources.
- Answered questions in person, by phone, and via email regarding library services and policies.
- Helped users operate printers, scanners, copiers, and public computers.
- Supported library staff with clerical duties including data entry, inventory checks, and event preparation.
Education
Bachelor of Arts - Political Science
Goucher College
Towson, MD2026
High School Diploma -
Harford Technical High School
Bel Air, MD2022
Skills
- Bilingual (Spanish-English)
- Customer Service & Client Support
- Administrative & Clerical Assistance
- IT Troubleshooting & Technical Support
- Microsoft Office & Google Workspace
- Records Management & Confidentiality
- Policy Research & Advocacy
- Written & Verbal Communication
- Time Management & Multitasking
- Data Entry & Database Management
- Phone & Front Desk Etiquette
- Attention to Detail
Timeline
Employment Services Intern
The Fortune Society
05.2025 - 08.2025
Library Student Worker / Reception
Goucher Library
01.2023 - 01.2024
Student Technician / IT Help Desk Reception
Goucher College
01.2022 - Current
Bachelor of Arts - Political Science
Goucher College
High School Diploma -
Harford Technical High School