Lorenzo Benson
ATLANTA ,GA
Summary
Seasoned professional with a robust background in security and management, notably at Unifi Aviation. Excelled in enhancing safety protocols and fostering team growth, evidenced by optimizing training solutions at Walmart Distribution. Skilled in critical thinking and customer service, I've driven significant improvements in operational efficiency and employee development. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Unifi Security Officer
Unifi Aviation
Atlanta Ga
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Brandsmart Leasing Agent Supervisor
Aarons
Atlanta Ga
04.2021 - 04.2024
- Strengthened team morale by organizing team-building activities outside of work hours to encourage camaraderie among colleagues.
- Coordinated workforce scheduling to ensure adequate coverage during peak hours while minimizing overtime costs.
- Contributed valuable insights during strategic planning sessions aimed at maximizing company growth potential.
- Developed comprehensive performance reports, identifying areas for improvement and implementing appropriate corrective actions.
Learning and Development Manager
Walmart Distrubiton
Union City, GA
05.2018 - 04.2021
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
Process Assistant Manager
Amazon
East Point GA
08.2016 - 03.2020
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Shift Manager
Popeyes Chicken & Biscuits
Orlando, FL
01.2009 - 08.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma -
Westover Comprehensive High School
Albany, GA05.2005
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
Certification
CPR certified
7/2024
Timeline
Unifi Security Officer
Unifi Aviation
06.2024 - Current
Brandsmart Leasing Agent Supervisor
Aarons
04.2021 - 04.2024
Learning and Development Manager
Walmart Distrubiton
05.2018 - 04.2021
Process Assistant Manager
Amazon
08.2016 - 03.2020
Shift Manager
Popeyes Chicken & Biscuits
01.2009 - 08.2016
High School Diploma -
Westover Comprehensive High School