LORENZO BRITTANY
Crosby,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
Work History
Administrative Representative
CapRock Partners
07.2021 - 09.2023
- Assisted in reducing overhead costs by negotiating vendor contracts and monitoring supply inventory levels.
- Enhanced internal communication by creating a centralized digital filing system for important documents.
- Supported executive staff, managing their schedules and coordinating travel arrangements to ensure smooth operations.
- Improved record-keeping accuracy by conducting regular audits of files and updating outdated information as necessary.
- Collaborated with various departments to optimize workflow processes, resulting in increased productivity across the organization.
- Prepared and submitted requests for recruitment, promotion and reassignment.
- Reviewed office needs in order to develop budget and justify approval.
- Communicated factual and procedural information clearly, orally and in writing.
- Developed strong relationships with 40 vendors, ensuring timely delivery of goods and services at competitive prices.
Customer Service Cashier
Southern Multifoods, Inc.
04.2018 - 05.2021
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Streamlined workflow for faster response times through regular team training sessions.
- Implemented new policies and procedures to improve overall customer service quality.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Bachelor of Science - Computer Science
Texas A&M Health Science Center
College Station, TX02.2015
Skills
- Attention to Detail
- Multitasking
- Problem Solving
- Expense Reporting
- Presentation Development
- Customer Service
- Project Coordination
- Professionalism
- Time Management
- Verbal Communication
- Meeting Planning
Timeline
Administrative Representative
CapRock Partners
07.2021 - 09.2023
Customer Service Cashier
Southern Multifoods, Inc.
04.2018 - 05.2021
Bachelor of Science - Computer Science
Texas A&M Health Science Center
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