Lorenzo Bryant
Manager
Prosper,TX
Summary
Dynamic manager with a proven track record at Time IT Lube, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and improved service protocols, achieving significant increases in customer satisfaction scores. Skilled in decision-making and project management, fostering high-performing teams and optimizing operational efficiency. I also helped to start a new Market with VIOC in the DFW area. I’m familiar with what it takes when taking on acquisitions and ground up stores. I excel in training and development and customer relations. In my time with Valvoline I’ve won manager of the year and Max Horse Power trips through the performance of my team and me. I’m currently over the AABRG for the Metroplex. This also us to go out in the community and interact with the people and give back. I have helped to do multiple Pilots inside of Valvoline. I was blessed to be able to do the EV pilot, the pilot for the tire center and alignments, also the Floating SCM pilot. The FSCM pilot was very dear to my heart because it would create a roll for those aspiring to be Area Managers or for those who weren’t ready to step into the roll of Area Manager but they needed a little more training.
Overview
2026
2026
years of professional experience
Work History
Manager/ Market Trainer
Time IT Lube
- Completed various tasks within set deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Market Trainer
Valvoline Instant Oil
01.2022 - Current
- Completed various tasks within set deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma - Accounting
Huntington Highschool
Shreveport, LASkills
- Decision-making
- Time management
- Team leadership
- Customer service
- Project management
- Strategic planning
Timeline
Market Trainer
Valvoline Instant Oil
01.2022 - Current
Manager/ Market Trainer
Time IT Lube
High School Diploma - Accounting
Huntington Highschool